Customer Service Expert with German and Italian Proficiency

4 hours ago


Kraków, Lesser Poland, Czech Republic Goldman Recruitment Full time

We are seeking an enthusiastic and communicative Customer Service Specialist to join our team at Goldman Recruitment. This role is perfect for individuals who possess a fluency in German, Italian, and English (C1 level) and have a strong passion for delivering exceptional customer experiences.

Company Overview:

Our client is a leading global business services provider renowned for its commitment to customer satisfaction and innovation. They offer a vibrant work environment that emphasizes professional growth, collaboration, and employee well-being.

Key Responsibilities:
  • Handle and respond to business inquiries and incoming calls efficiently, utilizing available resources to address customer queries related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions.
  • Process customer requests, ensuring data accuracy by updating the database regularly, and maintaining detailed records of all customer interactions in the ticketing system.
  • Support the deployment and adoption of new IT solutions within the team, driving innovation and enhancing customer satisfaction.
  • Collaborate with team members to help them build their skills and capabilities, engaging in cross-departmental projects to contribute beyond regular duties.
Requirements and Qualifications:
  • International experience and proficiency in multiple languages.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to adapt to changing priorities and deliver results under pressure.
  • Basic computer skills and familiarity with CRM systems.
Benefits:
  • Hybrid work model and flexible working hours.
  • Private medical care and myBenefit Cafeteria Platform.
  • Group life insurance and employee discount.
  • Annual bonus and additional days off for special occasions.
  • Professional development opportunities and international team environment.
  • Relocation package, company events, and family atmosphere.
  • Attractive office location with modern facilities.


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