Customer Service Manager

20 hours ago


Kraków, Lesser Poland, Czech Republic 7N Sp. z o.o. Full time

About the Role:

We are seeking a highly skilled Customer Service Manager to join our project team in the telecommunication industry. The successful candidate will be responsible for ensuring the delivery of exceptional customer service, working closely with senior management to identify and address customer needs, and developing strategies to grow customer relationships.

The ideal candidate will have a strong understanding of customer-facing operations within the telecom or IT industry, with experience in project management and quality assurance. They will also possess excellent communication and problem-solving skills, with the ability to work effectively in a hybrid environment.

As a key member of our team, you will contribute to the overall success of the project by providing expert guidance on customer service best practices, identifying areas for improvement, and implementing effective solutions.

Key Responsibilities:

  • Develop and implement customer service strategies to meet business objectives
  • Collaborate with senior management to identify and address customer needs
  • Provide expert guidance on customer service best practices
  • Contribute to quality assurance initiatives to ensure high standards of customer service
  • Work effectively in a hybrid environment, balancing remote and in-office work

Requirements:

  • Degree-level qualification or equivalent in Business or Science
  • ITIL certification (or equivalent) desirable
  • At least 2 years' experience in customer-facing roles within the telecom or IT industry
  • Strong knowledge of network, IT services, mobility, voice, and integration solutions and technologies
  • Fluency in English and Polish

What We Offer:

  • Competitive salary range: 10,920 – 13,440 PLN per month
  • Clear wage model with no hidden fees
  • Professional development opportunities through training and certification programs
  • Hybrid work arrangement with flexibility to work from home and in-office
  • Access to top-notch recruitment processes led by experienced recruiters

Benefits:

  • Healthcare, multibenefit package, and life insurance subsidies
  • Comprehensive project support from dedicated agents
  • Numerous high-end events throughout the year
  • Access to the Mindgram platform for psychological support and professional development


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