IT Service Delivery Manager for Critical Payments Systems

3 days ago


Warszawa, Mazovia, Czech Republic Emerge Soft Sp. z o.o. Full time

About the Role:

Emerge Soft Sp. z o.o. seeks a seasoned IT Service Delivery Manager to oversee and manage the response to critical IT incidents within our Payments division.

The successful candidate will be responsible for ensuring timely restoration of services, communicating with stakeholders, and driving continuous improvement in incident management processes.

Key Responsibilities:

  • Lead the incident management process for all critical IT and business service disruptions connected to Payments, ensuring that incidents are classified, prioritized, and escalated correctly.
  • Act as the primary point of contact during major incidents, coordinating with IT support, operations, and business stakeholders.
  • Ensure incidents are resolved within agreed Service Level Agreements (SLAs) and minimize downtime or business impact.
  • Provide incident status updates to stakeholders, ensuring transparent and timely communication throughout the resolution process.
  • Direct and manage a cross-functional team to investigate and resolve incidents, as well as execute operational tasks such as upgrades or similar.
  • Foster a culture of continuous improvement, facilitating and leading incident post-mortems to identify root causes and recommend corrective actions.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • 3-5 years of experience in incident management, IT service management (ITSM), or IT operations.
  • Strong knowledge of ITIL or other incident management frameworks.
  • Experience with incident management tools and ticketing systems (JIRA).
  • Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders.
  • Strong problem-solving skills and the ability to remain calm under pressure.

PREFERRED QUALIFICATIONS:

  • ITIL certification or other relevant industry certifications.
  • Experience with cloud platforms (GCP) and modern IT service management practices.
  • Experience in leading or managing cross-functional teams.

BENEFITS:

  • Degree
  • ITIL
  • Jira
  • Communication skills
  • Stakeholder management
  • Problem-solving skills
  • Leadership skills
  • Cloud
  • GCP
  • Sport subscription
  • Private healthcare
  • Flat structure
  • International projects
  • Free coffee
  • Canteen
  • Bike parking
  • Modern office
  • Startup atmosphere
  • No dress code

Company Overview:

Emerge Soft Sp. z o.o. is a dynamic company dedicated to delivering cutting-edge solutions in the Payments sector. Our commitment to innovation, quality, and customer satisfaction drives us to seek exceptional talent to join our team.



  • Warszawa, Mazovia, Czech Republic Capco Poland Full time

    Company Overview:Capco Poland is a leading global technology and management consultancy, dedicated to driving digital transformation across the financial services industry.We pride ourselves on maintaining a nimble, agile, and entrepreneurial culture, and we are committed to growing our business by hiring top talent.Our Expertise:Experts in banking and...


  • Warszawa, Mazovia, Czech Republic Winged IT Full time

    **Job Description**We are seeking a skilled and motivated Technical Expert to join our team at Winged IT, a global leader in deferred payments. As a key member of our technical team, you will be responsible for designing, developing, and deploying backend services that prioritize scalability, high availability, and low latency.**About Us**Our client, Klarna,...


  • Warszawa, Mazovia, Czech Republic Devire Full time

    Devire Outsourcing IT is a dynamic partnership that collaborates with self-employed IT specialists to deliver projects for our esteemed Clients, who are leading IT Companies introducing innovative solutions and cutting-edge technologies to the market.Our Client is a prominent global fintech and payments company offering comprehensive solutions for banking,...


  • Warszawa, Mazovia, Czech Republic emagine Sp. Z o.o. Full time

    We are seeking a skilled Salesforce Developer to join our team at emagine Sp. Z o.o.. As a key member of our development team, you will be responsible for designing and implementing custom solutions that enhance customer service processes across various channels.The ideal candidate will have a minimum of 3 years of experience in a similar role and possess...


  • Warszawa, Mazovia, Czech Republic Antal Full time

    Company OverviewOur client is a global leader in the manufacturing industry, recognized worldwide for its innovative solutions and high-quality products. With a strong presence in every home, this company has gained the trust of millions of consumers and established itself as a pioneer in its field.Committed to continuous improvement and modernization, our...


  • Warszawa, Mazovia, Czech Republic Falck Digital Technology Poland Sp. z o.o. Full time

    Falck Digital Technology Poland Sp. z o.o. is a leading provider of comprehensive IT solutions, supporting businesses across the globe with expertise in feature development, architecture, governance, project management, application management, and IT infrastructure.We are seeking a highly skilled Senior IAM Engineer to join our team in Warsaw, consolidating...


  • Warszawa, Mazovia, Czech Republic Ubiquity Service Full time

    Ubiquity Service is a leading automotive technology service company, providing customized technical support and testing services for automotive companies entering the European market.We are seeking an experienced Test Engineer to join our team. As a key member of our team, you will be responsible for conducting end-to-end testing of automotive cockpit...


  • Warszawa, Mazovia, Czech Republic Antal Full time

    Company OverviewOur client is a renowned global manufacturing company, recognized worldwide for its innovative solutions and high-quality products. Found in every home, its products have gained the trust of millions of consumers, making it a leader in its industry.Job DescriptionThis role involves ensuring employees in France receive accurate and timely...


  • Warszawa, Mazovia, Czech Republic Spyrosoft Full time

    About the OpportunityWe are seeking a seasoned JavaScript developer to join our team in Warsaw, Poland. As part of a cutting-edge fintech venture with a global industry leader, you will be working on designing and implementing scalable, event-driven systems using Node.js.Key ResponsibilitiesDevelop high-quality software solutions using JavaScript,...


  • Warszawa, Mazovia, Czech Republic Falck Digital Technology Full time

    Falck Digital Technology is on a journey to digitalize, optimize and improve its services. We are seeking an experienced Technical Product Owner to join our team in Copenhagen and Warsaw.Company OverviewFalck has more than 25,000 employees in 26 countries on six continents. For over 100 years, we have been dedicated to preventing accidents, disease, and...


  • Warszawa, Mazovia, Czech Republic Britenet Full time

    About the RoleBritenet is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Professional, you will play a critical role in ensuring the smooth operation of our technical infrastructure.Key ResponsibilitiesCoordinating the onboarding process for new employees, including account creation, equipment issuance, and configuration...


  • Warszawa, Mazovia, Czech Republic Fenige Full time

    Job DescriptionFenige is a rapidly growing Polish fintech company that specializes in payment technologies for merchants and money transfer systems within Mastercard and VISA payment organizations. As a principal acquiring member, we offer acquiring (e-commerce), card-to-card transfers, and card withdrawals.We are looking for a highly motivated and skilled...


  • Warszawa, Mazovia, Czech Republic CreatorIQ Full time

        About CreatorIQCreatorIQ is a dynamic and innovative company recognized for its commitment to excellence in the influencer marketing space. Our platform has earned accolades as one of the best companies to work for, including recognition from BuiltIn LA and NY, and was named a Leader by The Forrester New Wave: Influencer Marketing Solutions.We...


  • Warszawa, Mazovia, Czech Republic AVENGA Full time

    AVENGA is developing a new Nordic solution for Order Management applications.We are seeking a Senior Developer with expertise in trading systems and financial markets to join our team.


  • Warszawa, Mazovia, Czech Republic Devire Full time

    Company OverviewDevire Outsourcing IT is a form of partnership dedicated to self-employed IT specialists, executing projects for our clients - leading IT companies bringing innovations and the newest solutions to the market.We are a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing, and payments, as...


  • Warszawa, Mazovia, Czech Republic Pragmile Full time

    Company OverviewPragmile is a global leader in online deferred payments, rapidly transforming how people shop and pay worldwide. Our Tech Hub in Warsaw is at the forefront of this revolution.Job DescriptionWe are seeking an experienced Senior Backend JavaScript Engineer to lead initiatives in building scalable, high-performance systems while collaborating...


  • Warszawa, Mazovia, Czech Republic Intiaro sp. z o.o. Full time

    Company OverviewIntiaro sp. z o.o. is revolutionizing the global furniture sales ecosystem through advanced 3D/AR technology, empowering manufacturers, retailers, designers, and end-users.Job DescriptionWe are seeking an experienced DevOps Engineer to drive our cloud infrastructure optimization, automation, and monitoring improvements. As a key member of our...


  • Warszawa, Mazovia, Czech Republic Antal Full time

    About UsWe are a global recruitment firm with a strong presence in the financial services sector.Job DescriptionThe Junior Fund Accountant will be responsible for booking all transactions related to the fund in line with instructions received from clients/brokers. This will involve reviewing and analyzing any potential deviations on received instructions to...


  • Warszawa, Mazovia, Czech Republic Harvey Nash Technology Full time

    About the Role:As a seasoned Quantitative Trading Platform Developer, you will be at the forefront of building cutting-edge analytics solutions for P&L and risk management. You will develop scalable services, applications, and workflows that support traders, portfolio managers, and analysts, helping them execute trades, manage risk, and analyze macroeconomic...


  • Warszawa, Mazovia, Czech Republic Antal Full time

    About the Role:The position combines technical expertise with leadership responsibilities, requiring you to act as a bridge between developers, support teams, customers, and partners.As Tech Lead, you will provide technical leadership and mentorship to the development team while actively contributing to the codebase. You will face diverse challenges, from...