Billing specialist

5 days ago

Remote, Czech Republic Doumo Full time
  • Proven experience working with Stripe or similar billing/subscription systems.
  • Strong understanding of SaaS subscription logic, billing cycles, proration, auto-renewals, etc
  • Experience with installment management and recurring payment structures — a plus.
  • Familiarity with ticketing systems like Zendesk, Jira, or similar.
  • Experience in a finance department or SaaS company — highly preferred.
  • Excellent communication skills in English (B2+)
  • Attention to detail and ability to handle confidential financial data with care.
  • Technical fluency: SQL (basic), internal dashboards, and process documentation.
  • Fast learner with a proactive mindset and ability to work under pressure during escalations.

Invoicing & Subscription Management:

  • Assist customers with billing inquiries and subscription issues.
  • Clearly explain pricing tiers, subscription duration, auto-renewals, and license pricing logic.
  • Review and adjust subscription periods in TaxDome and Stripe.
  • Cancel upcoming renewals and licenses upon request.
  • Fix the issues in case they arise because of an incorrectly selected plan, and prepare cash reconciliations

Billing System Administration:

  • Manage workflows in Stripe, including:
    • Subscriptions
    • Invoices
    • Payments
    • Coupons & discounts
    • Disputes
    • Refunds & subscription adjustments
    • Installment and recurring payment plans
  • Set up/disable/change and manage promotional offers, custom coupons, and time-limited discounts.
  • Monitor automation around invoicing, renewals, and payment failures to ensure accuracy.
  • Investigate anomalies in billing behavior and escalate edge cases when necessary.

Communication & Collaboration:

  • Collaborate with Sales, Customer Success Account Management, CSAM, Support, and Product teams to resolve billing issues.
  • Communicate with customers regarding account status, license access, invoices, and billing adjustments.
  • Maintain accurate documentation of billing cases and provide regular updates internally.
  • Respond to customer inquiries when required.

Internal Tools & Technical Fluency:

  • Use the internal admin panel to detect and resolve inconsistencies in subscriptions and payments.
  • Write basic SQL queries to retrieve billing data and perform root-cause analysis.
  • Understand how data flows between systems (TaxDome ↔ Stripe) and ensure sync integrity.
  • Log system changes, eEscalate bugs, and suggest tooling improvements.

Continuous Improvement:

  • Identify recurring issues and collaborate with Product/Engineering/Support to improve billing workflows.
  • Contribute to building an internal knowledge base and playbooks.
  • Take ownership of billing integrity, ensuring customers are charged fairly and accurately.
,[] Requirements: SQL, MS Excel Additionally: Private healthcare, Sport subscription, Small teams.

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