Customer Success Specialist @ MP Solutions Kft.

3 days ago

Remote Magyarország, Czech Republic MP Solutions Kft. Full time
  • Good Knowledge of Microsoft Office products
  • Excellent understanding of Customer Success and/or Account/Relationship
  • Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage
  • A High school diploma or equivalent, College level preferred
  • Previous experience in BPO and Customer Success or Account Management role Customer Service and/or account management
  • Fluent English + French / Portugese / Italian / German language knowledge

The role of Customer Success Specialist is an individual contributor position within our Success team. The Customer Success team is obsessed with guiding customers towards achieving their business objectives through value added interactions, expectation management and partnership with internal teams. As a Customer Success Specialist, you will contribute to growing the Investment book of business by effectively utilising resources and tools as well as supporting internal teams. Key activities include but are not limited to maintaining a healthy book of business through digital, automated and transactional interactions, identifying and managing churn risks, discovering growth and expansion sales opportunities, supporting internal teams with back-office tasks and activities. 

Benefits

  • Cafeteria
  • 100% home office (Except for English role, that is onsite in Debrecen).
  • 3 weeks online training
  • International environment, development opportunity
,[Understand the key business objectives customers are looking to achieve with our product and what success means to them , Drive forward the success plans guiding customers towards achieving their goals, Actively monitor the performance of automated & digital customer journey tools through , Conduct proactive outreach campaigns , Deal with incoming customer inquiries related to administration, product and other matters , Initiate manual interaction with the customers to address existing outstanding issues, Assist customers and local teams with billing queries and related activities. , Assist customers and local teams with administration and related CS activities , Actively cooperate with related stakeholders and teams across the globe, Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer, Help customers with information about the products, services and solutions, using relevant call handling protocols outlined in the procedures , Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures , Ensure compliance to customer Data Privacy and Security Policy] Requirements: MS Office, Customer Success, Account Management, CRM, SAP, Salesforce, Gainsight Additionally: Cafeteria, Home office.

  • Customer Success Specialist @

    1 week ago

    Remote, Magyarország, Czech Republic MP Solutions Kft. Full time

    Good Knowledge of Microsoft Office productsExcellent understanding of Customer Success and/or Account/RelationshipPrevious experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantageA High school diploma or equivalent, College level preferredPrevious experience in BPO and Customer Success or Account Management role Customer...

  • Business Growth Strategist

    1 week ago

    Remote, Magyarország, Czech Republic beBeeCustomerSuccess Full time 1,800,000 - 2,500,000

    Job Title:Customer Success Specialist @ Job Description:The role of Customer Success Specialist is an individual contributor position within our organization's success team. Our success team is driven to guide customers toward achieving their business objectives through value-added interactions, expectation management, and partnership with internal teams....

  • Customer Success Manager @

    6 days ago

    Remote, Warszawa, Czech Republic Mindbox S.A. Full time

    Degree level qualification, preferably in a technical subject, or equivalent experienceExcellent written and verbal communication skills are essentialExtensive experience in a CSM equivalent roleExperience in a high pressure, customer facing roleProven track record in building positive relationships with clientsExperience in a technical industry; preferably...

  • Technical Equipment Specialist

    3 days ago

    Magyarország, Czech Republic beBeeFieldService Full time €45,000 - €60,000

    Unlock a dynamic career as a technical equipment specialist in a cutting-edge manufacturer of custom-made products.Servicing complex machinery for the pharmaceutical industry, ensuring optimal performance and efficiency.Diagnosing and resolving machine faults and breakdowns through meticulous troubleshooting and repair techniques.Implementing modifications,...

  • Senior Jira Customization Specialist

    1 week ago

    Remote, Czech Republic beBeeJiraDeveloper Full time 900,000 - 1,200,000

    Expert Jira Developer and Key UserWe are seeking a seasoned Jira developer to support our Engineering team. The successful candidate will have extensive experience with Jira customizations, proficient in Groovy scripting and GIT for version control, and possess excellent problem-solving skills.The ideal candidate will be responsible for development sprints,...

  • Customer Support Specialist @ B2B Soft

    3 days ago

    Remote, Czech Republic B2B Soft Full time

    Our requirements: Fluent/advanced English (MUST!) Spanish is a huge + Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00) An experienced PC user (General Microsoft Windows knowledge) Existing technical background or a strong desire to explore the...

  • Innovative Customer Support Specialist

    5 days ago

    Remote, Kraków, Czech Republic beBeeCustomerSupport Full time 7,000 - 9,500

    We are a leading provider of innovative payment solutions and financial services, committed to excellence and innovation.Job OverviewThis role is responsible for providing customer support through various channels, mainly telephone.The ideal candidate will have excellent communication skills, problem-solving abilities, and a commitment to delivering...

  • Finnish Language Customer Support Specialist

    1 week ago

    Remote, Czech Republic beBeeCustomerSupport Full time 3,960 - 6,600

    We are seeking a highly motivated Finnish-speaking Customer Support Specialist to join our team. As a specialist, you will be responsible for delivering exceptional customer service to clients of a leading manufacturer of home appliances and RTV equipment.About the Role:Provide technical assistance to customers via phone or emailDiagnose and resolve...

  • IT Customer Success Specialist

    3 days ago

    Remote, Jelenia Góra, Wrocław, Czech Republic CodeTwo Full time

    Doświadczenie w obsłudze klienta biznesowego (mailowo, telefonicznie, sesje zdalne). Umiejętność analitycznego myślenia i samodzielnego rozwiązywania problemów. Pozytywna energia, pracowitość i zaangażowanie. Bardzo dobre umiejętności interpersonalne i umiejętność pracy w zespole. Umiejętność efektywnej organizacji pracy własnej i...

  • IT Customer Success Specialist

    3 days ago

    Remote, Jelenia Góra, Wrocław, Czech Republic CodeTwo Full time

    Doświadczenie w obsłudze klienta biznesowego (mailowo, telefonicznie, sesje zdalne). Umiejętność analitycznego myślenia i samodzielnego rozwiązywania problemów. Pozytywna energia, pracowitość i zaangażowanie. Bardzo dobre umiejętności interpersonalne i umiejętność pracy w zespole. Umiejętność efektywnej organizacji pracy własnej i...