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Senior Product Manager
2 weeks ago
At Open Loyalty, we help companies engage and retain their customers with our robust toolkit of loyalty and gamification mechanics.
Companies use Open Loyalty to launch innovative loyalty programs at scale and introduce features such as points, tiers, rewards, referrals, coupons, challenges, and more, faster than developing them from scratch.
The solution is used by 50+ companies from retail, insurance, and CPG sectors, coming from 27+ markets and including brands such as Limango, Heineken, JTI, ALDO, or the U.S. Soccer Federation. We are 50 loyalty and technology professionals who are here to disrupt the future of the loyalty industry.
Our basic requirements for this job:
We're looking for a professional who has demonstrated experience in these areas:
- A minimum of 3-5 years of hands-on experience as a Product Manager in a B2B SaaS environment.
- Proven track record of managing a technical product where the user is also a developer or technical stakeholder.
- Direct experience working with or managing a cloud infrastructure team (preferably AWS). You should be comfortable discussing concepts like scalability, microservices, and cost optimization.
- Familiarity with the software development lifecycle (SDLC) and agile methodologies.
- Strong communication and collaboration skills with the ability to bridge the gap between technical teams and business stakeholders.
- A data-driven approach to product management, with experience in defining and analyzing key metrics to measure product success.
- Fluency in Polish (C2) and English (C1+).
It's great if you also have:
While not required, a candidate with experience in any of the following areas will get our attention:
- Experience with loyalty programs, SaaS business models, or headless/API-first platforms.
- A deep understanding of the AWS ecosystem, including certifications (e.g., AWS Certified Cloud Practitioner or Solutions Architect).
- Previous experience as a developer or in a highly technical role.
- Experience with managing a team of developers or CloudOps engineers.
- A strong network within the product management or cloud computing communities.
Things we can offer you…
- Remote-first work and flexible working hours;
- Hardware as well as all the extras you would need;
- Learning Budget at your disposal;
- Company retreats to enjoy;
- Awesome benefits like premium-level private healthcare, Multisport, English classes, and more
Joining our Team as Senior Product Manager means:
As a Product Manager at Open Loyalty, you won't just be building features—you'll be shaping the very foundation of our core product. This is a unique opportunity to lead and inspire a high-performing team by owning both the customer-facing product experience and the underlying infrastructure that makes it all possible.
Product & Customer Vision
- Own the product roadmap for a headless, API-first SaaS platform, defining and prioritizing solutions for customer problems and drive business growth.
- Act as the voice of the customer, conducting user interviews, analyzing market trends, and collaborating with our sales and customer success teams to identify opportunities.
- Drive the product development lifecycle from ideation to launch, collaborating with a dedicated team of backend, frontend, QA, and product design specialists to build exceptional experiences.
- Define and analyze key metrics to measure the success of product initiatives and make data-informed decisions.
Cloud Operations & Technical Strategy
- Bridge the gap between product vision and technical execution by partnering with our CloudOps team to ensure our platform is scalable, reliable, and cost-effective.
- Manage the technical roadmap for core infrastructure initiatives, prioritizing projects like platform migration, performance optimization, and implementing new services.
- Translate complex technical concepts into clear, business-focused outcomes that align with our strategic goals.
- Drive operational excellence by helping to define best practices, improve incident response, and foster a culture of shared responsibility for platform health.
