Norwegian-speaking Customer Care Agent SME Services @

2 weeks ago

Kraków, Lesser Poland, Czech Republic Teleperformance Poland Full time

Our requirements:

  • Nativeness in Norwegian language (spoken and written). 
  • Fluent in English (spoken and written). 
  • Strong communication and teamwork abilities. 
  • Technical aptitude for reporting IT incidents. 
  • Service-minded, proactive, and self-driven. 
  • Flexible and result-oriented with a strong focus on quality. 

Nice to have:

  • Knowledge of GDPR, AML, KYC, and e-commerce guidelines. 
  • Fintech knowledge. 
  • Prior experience in customer service or contact centers. 

Norwegian-speaking Customer Care Agent SME Services

Does working at one of Europe's largest fintech companies sound interesting to you?

Are you keen to join a rapidly growing team, in an international environment where you'll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe?

If so, you are in the right place

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

We offer:

  • Employment contract with salary: 8240 - 10640 PLN gross/month  
  • Model of Payment: Basic salary (based on experience): 5200-7200 PLN gross + Language Bonus 2000 PLN gross + Quarterly performance bonus (maximum range): 1872-2592 PLN gross. 
  • Hybrid working from Kraków 3 days per week or if you live far from Kraków- remote working mode. 
  • The initial training will take place at the office with the duration of 5-6 weeks. For remote employees, a hotel accommodation will be provided during those 5-6 weeks. 
  • 8-hour working time from Monday to Friday between 8:00 a.m. and 9:00 p.m. and from Saturday to Sunday between 8:00 am and 6:00 p.m.(40h per week, usually 8-16. However, you may be requested to cover different opening hours 1-2 times every 2 weeks.) 
  • Private health insurance. 
  • Sports card subsidy. 
  • Life insurance. 
  • Social events, charity actions, and opportunities to integrate with colleagues. 

Join us and apply today

,[Handle customer inquiries via calls, emails, and chats​ about acquiring or technical products. , Use CRM, ERP, and other systems to assist customers effectively. , Provide technical support for card terminals and self-service portals. , Manage administrative tasks such as updating customer details and resolving invoice-related questions. , Collaborate with internal and external teams to ensure smooth operations. ] Requirements: GDPR, KYC, AML Additionally: Sport Subscription, Private healthcare, International environment, Performance bonus, Life insurance.

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