Italian Speaking Customer Experience Specialist

1 week ago

Kraków, Lesser Poland, Czech Republic beBeeCommunication Full time €35,000 - €45,000
Customer Service Role in Italian

We are seeking a highly motivated and communicative professional to join our team as a Junior Customer Service Representative with Italian.

Key Responsibilities:

  • Deliver exceptional customer experiences by addressing inquiries and resolving complaints in a timely and professional manner.
  • Interact with customers via various communication channels, including phone, email, and chat, to ensure their needs are met.
  • Respond to customer requests and provide accurate information on products, promotions, orders, invoices, payments, returns, incentives, and terms and conditions.
  • Collaborate with the Technology department to resolve technical issues and improve customer satisfaction.
  • Contribute to projects across various departments to drive customer value and improve internal processes.

Requirements:

  • Excellent Italian language skills at C1/C2 level and English at B2 level.
  • Strong knowledge of additional European languages on full professional proficiency.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Previous working experience is an asset but not required.
  • Knowledge of MS Office applications, especially Excel and PowerPoint.

What We Offer:

  • A hybrid work model (3 days from office and 2 days from home).
  • Private medical care in LuxMed Group.
  • MyBenefit Cafeteria Platform (with Multisport card available).
  • Group Life Insurance.
  • An additional day off for your Birthday.
  • Two extra days off per year for voluntary activities of your choice.
  • Employee discount for high-quality Amway products.
  • An annual Bonus depending on the yearly company and individual performance.
  • Variety of internal & external trainings: professional certifications, access to e-learning platform.
  • Possibility of growth inside the organization.
  • Numerous company events and office initiatives.
  • Friendly atmosphere with no formal dress-code.

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