Production Support Engineer @

6 days ago


Remote Kraków, Czech Republic Antal Full time

Requirements:

  • Strong written and oral English skill with the ability to work with global virtual team across multiple regions.
  • Flexibility to work in shifts and provide on-call support, especially during weekends and public holidays.
  • Ability to work effectively and professionally under pressure.
  • Proven experience as a production technical support engineer.
  • Excellent problem solving and root cause investigation skills.
  • Understanding of IT Infrastructure is essential.
  • Positive 'can do' attitude and self-motivated. Adaptive capacity in learning new knowledge.
  • Development and support experience on IBM sterling Integrator, Sterling Engine proxy, Sterling authentication server, sterling configuration manager.
  • Good knowledge about File Transmission protocols likes FTPS, SFTP, AS2, SOAP, AS2 and SwiftNet FileAct and InterAct.
  • Java and Unix/Linux environments. Knowledge of Oracle Databases.

Nice to have: 

  • ITIL Accreditation is an advantage.
  • Knowledge of Payment & Cash Management systems is preferable.
  • Familiarity with Incident / Problem / Change and Release Management procedures is beneficial.
  • Working knowledge of APIs is beneficial.
  • Experience with Cloud platforms is beneficial.
  • Basic knowledge of MQ is preferable.
  • Experience with Micro Services architecture is beneficial.

Production Support Engineer 

Location: Kraków

Contract Type: B2B

Work Model: full remote, 16:00-24:00 shift

,[  Investigating system failures and incidents reported on the services supported. ,   Communicating with various Business & IT teams. ,   Perform root-cause analysis and production fixes. ,   Flexibility to work in shifts and provide on-call support on weekend. ,   Working as a part of a global team. ,   Adherence to SLAs & service delivery procedures defined by ITIL framework.] Requirements: IBM, Proxy, Protocols, Java, Unix, Linux, Oracle database, SFTP, FTPS, AS2, SOAP, SwiftNet, FileAct, InterAct, MQ, APIs

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