Technical Support Specialist with Focus on Cookie Consent Management
6 days ago
Piwik PRO is a leading provider of data protection and privacy solutions for businesses. Our team is dedicated to helping organizations manage their online data in compliance with the General Data Protection Regulation (GDPR).
Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our Support team. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our customers' technical teams and power users of our Cookie Information Consent Management Platform.
Your primary goal will be to ensure frictionless user experience by finding or figuring out the proper solutions to customer's technical challenges. This involves helping customers use our products more effectively, assisting them in our product configuration, technical implementation, and integration with external tools. Additionally, you will be the voice-of-customer internally, providing feedback to our product, marketing, and sales teams.
Required Skills and Qualifications- Fluent command of English (both in writing and speaking) and confidence to communicate in formal conversations.
- Knowledge of HTML/CSS/JS.
- Familiarity with in-browser developer tools.
- Analytical mind and a can-do attitude.
We don't expect you to have commercial experience, but we're looking for true technology enthusiasts with some hands-on experience under their belt. Don't forget to include university/bootcamp/open-source projects you've been involved in and you're truly proud of in your CV.
Possessing these assets would be a huge advantage- Database knowledge - familiarity with retrieving and analyzing customer data.
- Basic knowledge of APIs & integrations.
- Hands on experience with tag management systems.
- Previous experience in working with corporate clients.
- Sport subscription.
- Training budget.
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