Technical Support Specialist T1 @
5 days ago
Must have: Required and Preferred Qualifications:
- 1+ years relevant work experience in customer-facing Customer Support, Account Management, Implementation, Technical Support, Consulting, Workflow Management and/or Project Management role
- Ability to multitask and work effectively in a fast-paced environment.
- Excellent verbal and written communication skills
- Strong organizational, prioritization, and time management skills
- Ability to follow written instructions and keep accurate records of completed work in accordance with company processes and procedures
- Must be familiar with Windows, Microsoft Office Suite and basic PC hardware.
Role-specific Competencies:
- Following Written Instruction: Following written instructions and detailed procedures to ensure consistent results.
- Recordkeeping: Keeping accurate records of completed work in accordance with company processes and procedures.
- Prioritization: Ability to effectively prioritize and manage own time while responding to a diverse range of customer inquiries.
Job Summary: The Technical Support Specialist performs technical service-related operations. This position works directly with our clients and the technical support team on issues, escalations, testing our hardware/software products, updating internal systems to reflect customer information.
Essential Functions:
Technical Support:
- Works directly with customers, fielding inbound calls and emails as well as making outbound calls and emails to provide support
- Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on-time and within the scope
- Provide multi-faced support both to customers and internal teams, including resolving problems, explaining products and services, training on use of software, configuration of software, troubleshooting
- Managing and upholding the troubleshooting escalation process
- Establishing and maintaining strong relationships across teams and with staff/clients
Team Oversight:
- Provides daily oversight to team members, ensuring daily goals are met and clients are handled professionally and with a high-level of customer focus.
- Identify and implement process improvements, ensuring efficient and effective operations.
-
Kraków, Lesser Poland, Czech Republic Capgemini Polska Sp. z o.o. Full timeAbout the RoleWe are seeking an IT Support Specialist to join our team, providing top-notch support to our end-users via phone, chat, or email. Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring a seamless user experience.As an IT Support Specialist, you will work closely with our team of experts, leveraging your...
-
Kraków, Lesser Poland, Czech Republic Antal Full timeGood command of EnglishGood command of GermanBachelors degree completed in finance, accounting, business or a related area or equivalent professional experienceDetails and quality orientationPrevious analytical experience with analysis and problem-solving skillsStrong PC skills, e.g. Excel, PowerPoint, WordKnowledge of SAP will be an assetGood organizational...
-
Customer Support Specialist
3 days ago
Kraków, Lesser Poland, Czech Republic Reality Games Full timeWhat we are looking for:Interest in community-driven gamesAt least 1-year of previous customer service experienceStrong communication skills, B2+ EnglishBachelor's/Master's degree (or in progress)A team player with a positive, can-do attitude Reality Games is a fast-growing mobile game studio that uses real-world data to create innovative and addictive...
-
Kraków, Lesser Poland, Czech Republic Antal Full timeAt Antal, we are seeking a highly skilled AR & Collections Specialist with French expertise to join our team.Job DescriptionWe work closely with our clients to provide exceptional services worldwide. As an AR & Collections Specialist, you will play a critical role in ensuring timely payment collections and resolving any issues that may arise.Your key...
-
AR & Collections Specialist with French @
6 days ago
Kraków, Lesser Poland, Czech Republic Antal Full timeDegree in finance, accounting, business, or related field.Experience with Microsoft Office, SAP, and Credit and Collections Management Software.At least 1 year of credit/collections or customer service experience in corporate, high-volume environments.Strong skills in financial analysis and risk management.Excellent organizational, communication, and time...
-
Cybersecurity Control Specialist
4 days ago
Kraków, Lesser Poland, Czech Republic HSBC Technology Poland Full timeJob OverviewWe are seeking an experienced Cybersecurity Control Specialist to join our Global Defense team. As a key member of our organization, you will be responsible for ensuring the accuracy and alignment of Network Security controls with our bank's Risk Control framework.Key ResponsibilitiesDrive the implementation of controls to protect our key data...
-
AR & Collections Specialist with German @
6 days ago
Kraków, Lesser Poland, Czech Republic Antal Full timeDegree in finance, accounting, business, or related field.Experience with Microsoft Office, SAP, and Credit and Collections Management Software.At least 1 year of credit/collections or customer service experience in corporate, high-volume environments.Strong skills in financial analysis and risk management.Excellent organizational, communication, and time...
-
Kraków, Lesser Poland, Czech Republic ITDS Full timeAs a seasoned professional in AI integration, you will play a pivotal role in driving cutting-edge technological advancements within our client's organization.This Kraków-based opportunity offers a hybrid work model, allowing for flexibility while fostering collaboration with cross-functional teams.You will be responsible for collaborating with stakeholders...
-
IT Specialist
7 days ago
Kraków, Lesser Poland, Czech Republic Antal Full timeJob Description:We are seeking an experienced IT Specialist to join our team as a Cloud and DevOps Expert. This is an exciting opportunity for a skilled professional to take on a key role in shaping the technical direction of our organization.Key Responsibilities:Design, build, and maintain large-scale database systems both on-premises and...
-
Technical Team Leader @
1 day ago
Kraków, Lesser Poland, Czech Republic Espeo Software Full time8+ years of experience in Java / Clojure development (experience in Clojure is not mandatory, Java engineers eager to learn Clojure are welcome to apply).Strong proficiency in a full tech stack, including: Java, Clojure (willingness to learn), Kafka, SQS, PostgreSQL, S3, Cloud services (AWS preferred).Proven leadership and project management...
-
IT Support Agent with Finnish @
5 days ago
Kraków, Lesser Poland, Czech Republic Capgemini Polska Sp. z o.o. Full timeYOUR PROFILEVery good knowledge of Finnish and EnglishWillingness to take first steps in ITCan-do-it and problem-solving attitudeThe ability to talk to anyone and cooperate with a teamNice to have:Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mindFrequently used technologies:Windows Operating SystemWe...
-
Kraków, Lesser Poland, Czech Republic Antal Full timeAt Antal, we are seeking a skilled Global Pricing and Deal Management Specialist to join our team. As a key member of our organization, you will play a crucial role in handling inbound queries related to deal management and pricing, ensuring smooth processing of quotes, contracts, and pricing.The ideal candidate will have a strong background in accounting,...
-
Mechanical Development Engineer @
6 days ago
Kraków, Lesser Poland, Czech Republic Antal Full timeA Bachelor's degree in Mechanical Engineering, Mechatronics Engineering, or a related field is requiredA minimum of 3 years of relevant engineering experience is essential (in automotive or aviation industry)Fluency in English- at least B2/C1 levelExperience with EV Driveline and/or ICE Driveline systems is mandatoryProven expertise in creating and...
-
Strategic Technology Solutions Specialist
7 days ago
Kraków, Lesser Poland, Czech Republic Antal Full timeWe are seeking a highly skilled Business Analyst to join our dynamic team. As a key member of the technology operations group, you will be responsible for defining business requirements, analyzing systems, and implementing innovative solutions.Key Responsibilities:Stakeholder Engagement: Build and maintain relationships with business and technical teams to...
-
Kraków, Lesser Poland, Czech Republic Hitachi Energy Full timeJob DescriptionAbout UsHitachi Energy is a leading provider of electrical infrastructure solutions, and our Mission Critical Communication systems play a crucial role in connecting people and businesses around the world.We are seeking an experienced Technical Writer to join our team, working on cutting-edge communication solutions that power industries...
-
Kraków, Lesser Poland, Czech Republic Arche Consulting Full timeJob DescriptionWe are seeking a Video Content Review Specialist with Danish expertise to join our team at Arche Consulting. This role involves analyzing and classifying video content according to compliance policies, making well-balanced decisions, and helping to resolve inquiries by flagging discrepancies.Key Responsibilities:Revision of user reports...
-
Multidisciplinary 3D Specialist
21 hours ago
Kraków, Lesser Poland, Czech Republic Reality Games Full timeAs a Multidisciplinary 3D Specialist, you will be responsible for creating high-quality 3D assets and animations that bring our virtual world to life.Key ResponsibilitiesCollaborate with the art and design teams to develop visually stunning environments and charactersCreate and implement 3D models, textures, and animations for in-game assetsOptimize assets...
-
Control Owner Network Security @
5 days ago
Kraków, Lesser Poland, Czech Republic HSBC Technology Poland Full timeWhat you need to have to succeed in this roleDeep understanding of technology (preferably in the Network Security area) or who is willing to build up knowledge quick.Ability to communicate complex technical information to non-technical stakeholders and explain Network Security control policies and procedures in a clear and concise manner to senior...
-
Kraków, Lesser Poland, Czech Republic HSBC Technology Poland Full timeCompany OverviewHSBC Technology Poland is a leading provider of innovative financial solutions.We are committed to delivering exceptional results and exceeding customer expectations.SalaryCompetitive compensation package, including base salary and bonus structure.Job DescriptionYou will be responsible for designing and implementing high-performance trading...
-
Cloud Engineer
4 days ago
Kraków, Lesser Poland, Czech Republic Mindbox S.A. Full timeDesired experience:Full development lifecycle (requirements, design, development, testing, data, infrastructure)Development in a large IT projectDevelopment in a Cloud project (preferably Google)Development in a Banking and/or Financial Crime Risk projectsTechnical skills:Experience with GCPBash/shell scripting & PythonLinux/UnixSQL, Databases (MySQL, Big...