Senior Business Analyst @ SpotOn

What skill are we searching for? 5+ years of experience as a Business Analyst or Analytics Lead, with a strong track record in financial analysis and reporting Proven expertise designing scorecards, KPIs, and predictive models for Customer Experience or similarly cross-functional teams Hands-on proficiency with Power BI and Metabase (data transformation, DAX/SQL, visualization best practices) Solid experience with Snowflake (data ingestion, modeling, performance tuning) Comfortable extracting and analyzing data from Salesforce (Sales Cloud/Service Cloud) Advanced SQL skills and familiarity with Python or R for ad-hoc and predictive analysis Exceptional communication skills: able to tailor insights for both technical and non-technical audiences Perfect candidate also has: Background in budgeting, forecasting, and financial planning & analysis (FP&A) Experience in CX domains—voice of customer programs, NPS, CSAT, journey analytics A strategic mindset: you see beyond the dashboard to the business initiative it supports Strong project management skills; adept at juggling priorities in a fast-paced environment Collaborative spirit: you thrive in cross-functional teams and enjoy building consensus At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.   Recently, SpotOn was: Named one of Fast Company’s Most Innovative Companies of 2024 Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row Selected as the Best Overall Restaurant POS by NerdWallet Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.  That’s where you come in.  Here’s a bit about what we have to offer: Competitive pay: 12 500 - 15 700 PLN gross on CoE  Fully paid private healthcare in LuxMed. Access to the Worksmile platform with a monthly top-up. Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week. New, modern, bright and comfortable office space in the city centre. A lot of free parking spots around the office. Access to the company’s library. Great working atmosphere. Chill out room with a PlayStation, table tennis, and mini gym. Free snacks and beverages in a kitchen. Company parties and social activities. Employee referral program. Relocation Package within Poland. ,[On a daily basis, you will:, Lead design and implementation of CX scorecards and financial KPIs, aligning metrics with budgetary goals and customer outcomes, Develop and deploy predictive models (anomaly detection, churn prediction, CLV forecasting, rolling-forecast budgeting, next-best-action) to anticipate risks and opportunities and guide CX investments, Partner with Finance and CX stakeholders to define measurement frameworks, target-setting approaches, and reporting cadences, Build and maintain interactive dashboards in Power BI and Metabase, ensuring data accuracy, usability, and timely delivery, Leverage Salesforce data to connect customer-journey metrics with revenue and cost drivers, Conduct variance analysis, forecasting, and “what-if” budgeting to inform CX program investments, Create and validate predictive models that tie back to financial and CX scorecards] Requirements: Business analysis, Power BI, Salesforce, SQL Additionally: Training budget, Private healthcare, English lessons, Support for relocation, Employee referral bonus, Flexible working hours, Small teams, Lunch card, Free snacks, Free parking, Modern office, Kitchen, Free coffee, Bike parking, Playroom, Shower, Free beverages, No dress code, Free lunch.