Customer Support Representative

1 day ago

Remote Kyiv Kraków Warszawa, Czech Republic Railsware Full time

Requirements 1.5+ years of experience in technical/product support for a SaaS product Advanced English skills, both written and spoken Ability to investigate, reproduce issues, and dive deep into the product Strong analytical thinking with an understanding of customer needs and data challenges to offer the best solutions Ability to proactively guide customers toward data-driven success Willingness to conduct independent investigations to determine the root causes of problems Experience working with support management software (e.g., Help Scout, Zendesk, Stripe) or other Strong ability to multitask and prioritize effectively High attention to detail and accuracy Flexibility and ability to adapt quickly and learn new tools Effective teamwork and communication skills Would be a plus Experience using CRM systems and task management tools Basic knowledge of HTML Experience with email-related issues, campaigns, and deliverability Basic understanding of marketing newsletter industry Bachelor’s or Master’s degree in a tech field We’re looking for a Customer Support Representative to join Mailtrap.io - a fast-growing Email Delivery Platform used for email testing and sending. In this role, you’ll be the go-to person for our users. You’ll help them get started with Mailtrap, resolving requests and ensuring the best communication experience. Your mission is to make sure every customer has a smooth, helpful, and friendly experience. Our products now have more than 2M+ signups and are constantly growing. Join the team of professionals who strive to create meaningful products and provide end-to-end support for their customers. *This is a remote position with a fixed schedule. Please apply only if you’re ready to commit to this schedule.1 pm — 10 pm UTC (weekends off: Friday & Saturday) If this sounds like a good fit, we’d love to receive your CV ,[Manage customer support requests and respond in a timely manner via email and chat, Verify accounts for spam/phishing prevention, Provide hands-on support and troubleshooting by handling technical customer queries, debugging issues, and guiding users through setup, Independently solve clients' requests and issues, Engage proactively with customers by assisting with onboarding, user adoption, and retention strategies to ensure they get the most value from the product, Ensure all issues are properly logged, Prioritize and manage multiple open issues simultaneously, If necessary, initiate collaboration with the Product Owner or Development Team to find possible answers and/or workarounds to suggest to customers, Maintain a high-quality support service by actively contributing to the improvement of established processes, Possibly manage customers’ reviews on 3rd party platforms, Contribute to the development and maintenance of our knowledge base by creating and updating support articles and documentation] Requirements: Technical Support, Product Support, Help Scout, Zendesk, SaaS, CRM, Looker Studio, Power BI Tools: . Additionally: Flat structure, International projects, Home office, Training budget, Private healthcare, Free coffee, Canteen, Bike parking, Free snacks, Free beverages, Free parking, Modern office, No dress code.

  • Customer Support Representative @ Uncapped

    1 week ago

    Warszawa, Czech Republic Uncapped Full time

    Who you are 👀 Minimum of 1 year of experience in customer support and/or sales support, ideally within tech or fast-paced industries. Experience working with KYC or due diligence processes is a plus. Strong problem-solving skills adaptable across various operational areas. Familiarity with CRM systems (HubSpot preferred) is advantageous. Exceptional...

  • Customer Service Representative with Czech OR Greek @ Antal

    3 days ago

    Kraków, Czech Republic Antal Full time

    Our requirements Enthusiastic, communicative approach and willingness to support our customers Czech OR Greek at C1/C2 level is a must, together with English at minimum B2 level Excellent knowledge of an additional European language on full professional proficiency is a plus Not afraid of facing new challenges or opportunities With an enthusiastic approach...

  • Customer Service Representative with Greek @ Antal

    1 day ago

    Kraków, Czech Republic Antal Full time

    Enthusiastic, communicative approach and willingness to support our customers Greek or Hungarian language at C1 level is a must, together with English at minimum B2 level Excellent knowledge of an additional European language on full professional proficiency Courage to face new challenges and opportunities A great approach to teamwork and focus on internal...

  • Customer Support Specialist @ B2B Soft

    1 day ago

    Remote, Czech Republic B2B Soft Full time

    Our requirements: Fluent/advanced English (MUST!) Spanish is a huge + Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00) An experienced PC user (General Microsoft Windows knowledge) Existing technical background or a strong desire to explore the field of...

  • Customer Support Engineer @ Experis Polska

    1 week ago

    Remote, Krakow, Czech Republic Experis Polska Full time

    Must Have Qualifications: Proven experience working with AI technologies.  Strong customer support background with excellent troubleshooting skills.  Solid Unix/Linux system administration experience.  Knowledge of network protocols: SSH, HTTPS, DNS, DHCP, SNMP.  Experience with VMware setup, configuration, and troubleshooting.  Hands-on experience with...

  • Product Support Engineer

    2 weeks ago

    Remote, Kraków, Warsaw, Czech Republic Zowie Full time

    What we're looking for: Customer-Focused Technical Support: At least 1 year of experience supporting external users in a technical capacity, whether in product support, technical sales consulting, or a similar role AI tools Fluency: Demonstrable consistent use of e.g. ChatGPT, Gemini, GitHub Copilot, etc. in academic, personal, or work projects...

  • CUSTOMER SUCCESS REPRESENTATIVE

    1 day ago

    Remote, Czech Republic Levante Consulting LLC Full time

    Szenvedélyesen segít másoknak: Természetes számodra a problémamegoldás és hogy az ügyfeleket céljaik elérésében támogasd. Kiváló kommunikátor: Kimagasló írásbeli (e-mail, chat) és szóbeli (hívások) kommunikációs készségekkel rendelkezel. Részletekre figyelő: Nem kerülheti el semmi a figyelmed. Alkalmazkodó: Gyors tempójú...

  • Customer Support with German @ Antal

    1 week ago

    Warszawa, Gdańsk, Kraków, Poznań, Wrocław, Łódź, Czech Republic Antal Full time

    Znajomość języka niemieckiego na poziomie min. B2 (ponad średniozaawansowany) - warunek konieczny Komunikatywna znajomość języka angielskiego na poziomie min. B1 (średniozaawansowany) - warunek konieczny Komunikatywność i otwartość Wysoka kultura osobista Mile widziane: Doświadczenie na podobnym stanowisku (korporacyjne np.: w branży SSC/BPO)...

  • Web Developer

    1 week ago

    Warszawa, Czech Republic AVENGA (Agencja Pracy, nr KRAZ: 8448) Full time

    In-depth knowledge of React, JavaScript/TypeScript and the DOM Demonstrated delivery of web applications Comfortable working with REST APIs using asynchronous patterns Experience with Git, including understanding of branching and mergingworkflows Experience with optimising code for performance and quality Experience working in a Test Driven Development...

  • Broadcast Systems Support Engineer @ Evertz

    1 day ago

    Warszawa, Czech Republic Evertz Full time

    Requirements: To join our growing evTOC team you’ll need the following to make our team better:    At least 2 years of experience in technical or customer support roles Detail-oriented with strong analytical and problem-solving skills Good communication and interpersonal skills Experience with Linux (any flavour) Problem-solving attitude and ability to...