L2 Support Engineer

9 hours ago


Remote, Czech Republic ZaWin Full time

We are looking for a Level 2 Support Engineer to diagnose and resolve technical issues, implement system upgrades, and support our clients' dental practices. You will be working closely with our local team and collaborating with different departments to ensure high-quality IT service delivery. This role involves troubleshooting software, network, system, and hardware issues, providing expert guidance, and improving internal documentation.

  • Proven experience in Level 2 IT support or a similar role.
  • Strong knowledge of hardware, networks, Azure, Microsoft Servers, printers, and scanners.
  • Experience troubleshooting and resolving system and service disruptions.
  • Ability to provide technical recommendations tailored to business needs.
  • Excellent problem-solving and communication skills (English B2/C1 - German C1).
  • Ability to work independently and collaboratively with teams.
  • Willingness to participate in rotational on-call duties and occasionally accumulate overtime

    It is a plus, if you: 
  • have experience in IT support for healthcare or dental practices.
  • have knowledge of X-ray technology and devices (Romexis (Pearl AI), Sidexis, Onyxceph (3Shape)) 

How you'll make an impact at ZaWin

At ZaWin your work transforms the way thousands of dentists lead their practices. You will help them focus on what they most like and signed up for – actual dental work – by building a cloud-driven practice that enables them to easily lead their company at a mouse click.
Don't you think you can do it? If you love what you do, we'll prove it to you.

About Us

At Zawin, we're not just transforming dental operations; we're shaping the future of an entire industry. As we accelerate digital transformation, our cutting-edge software streamlines processes enhances patient experiences, and boosts profitability through automation and advanced workflow tools. Having been the Swiss market leader for 40 years doesn't keep us from challenging ourselves – and we thank our competition for having to do so. Our ongoing transformation is not just about reshaping the dental industry; it's about crafting a workplace where positive values thrive, and employees play a pivotal role in bringing dentistry into the digital age.

Join our journey as we lead the development of cloud-based Managed Services, embarking on ambitious projects that redefine the landscape.

The ZaWin Mentality
We aspire to a positive and vibrant attitude towards life and work. Through conscious joy, playful fun, and passionate dedication, we not only create an inspiring atmosphere for ourselves but we also offer our customers and external partners an inviting and fulfilling collaboration.
Our corporate culture is characterized by a deeply rooted intrinsic motivation and an insatiable hunger for success and personal growth. We view these values as a source of constant inspiration that not only fuels our inner passion but also creates an infectious dynamism for innovation and
excellent services.

Curiosity and the willingness to discover new things are the heartbeat of our unconventional approach. Our open attitude towards innovations creates an inspiring atmosphere where we embrace the unconventional as a source of creative solutions.
Trust, reliability, and empathy form the core of our relationships. These values are not just guiding principles but an inspiring commitment to honesty, openness, and consistent support that propels our team and strengthens us as an organization.

,[Diagnose and resolve technical issues related to software, networks, systems, and hardware., Manage and resolve support tickets efficiently, escalating when necessary., Implement system and software upgrades remotely., Collaborate with different teams to support IT environments in dental practices., Provide tailored technical advice and recommendations based on dental practice requirements., Guide clients on legacy and new systems and services., Serve as a feedback channel for customers, helping improve services and internal processes., Troubleshoot Level 2 issues, including handling escalations from Level 1 support., Work on designated projects for one of our largest clients., Maintain and update knowledge documentation and perform ad-hoc IT tasks as required., Creating sales offers, when equipment must be replaced, Occasional overtime required, including on-call duties, to support urgent issues and client needs.] Requirements: Azure, Communication skills, Networks, Hardware, German

  • Remote, Czech Republic Connectis_ Full time

    🔍 CZEGO OCZEKUJEMY OD CIEBIE? Efektywnego zarządzania czasem oraz bardzo dobrych umiejętności analitycznych, krytycznego myślenia i dbałość o szczegóły, a także silnych umiejętności rozwiązywania problemów. Doświadczenie w pracy z rozwiązaniami i platformami Microsoft, ServiceNow oraz narzędziami Atlassian (Jira/Confluence). Min. 4 lata...


  • Remote, Czech Republic Team Connect Full time

     Hybris experience and knowledge will be a significant advantage. Excellent ability to learn and articulate software-related and technical concepts; Strong attention to detail when communicating with customers (verbal & written); Ability to efficiently interact with multiple organizations; Good debugging skills;  2-4 years of relevant experience...


  • Remote, Kraków, Czech Republic Antal Full time

    Requirements: Strong written and oral English skill with the ability to work with global virtual team across multiple regions. Flexibility to work in shifts and provide on-call support, especially during weekends and public holidays. Ability to work effectively and professionally under pressure. Proven experience as a production technical support...


  • Remote, Czech Republic Simon-Kucher Core Business Services Sp. z o. o. Full time

    At Simon-Kucher Core Business Services Sp. z o. o., we are seeking an Enterprise Application Support Specialist to join our fast-growing team as part of the Simon-Kucher Engine.Simon-Kucher Engine's digital end-to-end solutions deliver sustained top-line impact for our clients, and we need someone who is passionate about delivering excellent customer...


  • Remote, Czech Republic Unitask Group Full time

    Requirements: Experience: At least 1+ year of experience with iPaaS/ETL tools or 3+ years in Technical Support roles. Technical Skills: Deep understanding of the HTTP protocol, including commercial experience with REST or SOAP web services. Solid knowledge of SQL syntax and practical experience with relational databases (e.g., MS SQL, MySQL,...


  • Remote, Wrocław, Czech Republic Piwik PRO Full time

    What skills do you need?Fluent command of English (both in writing and speaking) and confidence to communicate in formal conversations,Knowledge of HTML/CSS/JSFamiliarity with in-browser developer toolsAnalytical mind and a can-do attitudeWe don't expect you to have a commercial experience. But we're looking for true technology enthusiasts with some hands-on...


  • Remote, Czech Republic Inhabit Polska Full time

    Skills & KnowledgeAbility to multi-task and complete regular duties in a time-efficient manner.Strong skills in Linux Server systems and some Windows experience.Experience with MS SQL/Postgres SQL applications.Experience with Azure and Amazon Cloud ServicesExperience with Python and PowerShell scriptsExperience with deploying, supporting, and monitoring new...


  • Remote, Czech Republic Dentons Full time

    Skills and CompetenciesA Global Platforms Engineer (Finance) must possess a strong technical aptitude with significant hands-on experience working with enterprise platforms and infrastructure technologies. A strong focus on cloud technologies is essential, partnered with a significant foundation with traditional Microsoft based technologies. Team members...


  • Remote, Kraków, Czech Republic Antal Full time

    At Antal, we're seeking a skilled Global Production Support Specialist to join our team.About the RoleThis is a full-remote position that requires flexibility to work in shifts and provide on-call support, especially during weekends and public holidays. You will be part of a global team, working closely with various Business & IT teams to investigate system...


  • Remote, Czech Republic SNI Full time

    SNI's Software Quality Assurance RoleAt SNI, we are seeking a skilled Senior QA Engineer to enhance our software quality and accelerate delivery by introducing automated testing practices. This position plays a crucial role in reviewing existing testing strategies, proposing improvements, and periodically auditing squads' testing strategies and...


  • Remote, Wrocław, Czech Republic Piwik PRO Full time

    What skills do you need? Fluent command of English (both in writing and speaking) and confidence to communicate in formal conversations, Knowledge of HTML/CSS/JS Familiarity with in-browser developer tools Analytical mind and a can-do attitude We don't expect you to have a commercial experience. But we're looking for true technology enthusiasts with some...


  • Remote, Czech Republic Synebo Full time

    Required Qualifications ✅ Technical Skills: - Experience with Revit, BIM360, BIM Vision, and AutoCAD. - Familiarity with IFC model validation and data verification processes. - Understanding of geospatial coordinates (RWC) and construction site logistics. ✅ Soft Skills: - Strong attention to detail to ensure high-quality data verification. - Ability to...


  • Remote, Czech Republic AVENGA Full time

    Bachelor degree in Computer Science, Mathematics or a related technical field or equivalent practical experience. 3+ years direct experience working in a technical role (engineering, support, technical consulting) 2+ years in a customer facing role working with enterprise Workspace clients Experience with Workspace domain and account verification and...


  • Remote, Czech Republic Dentons Full time

    Skills and Competencies A Global Platforms Engineer (Finance) must possess a strong technical aptitude with significant hands-on experience working with enterprise platforms and infrastructure technologies. A strong focus on cloud technologies is essential, partnered with a significant foundation with traditional Microsoft based technologies. Team members...


  • Remote, Kraków, Czech Republic Amartus Polska Sp. z o.o. Full time

    MANDATORY REQUIREMENTS:Strong knowledge of Python programming (at least 4+ years of experience in Python development) Knowledge and application of object-oriented design principles. Knowledge and experiene working with: JSON, RESTful APIs, Ansible and Kubernetes  Experience and Proficiency in T-SQL and SQL Server with some basic DBA skills – Postgres...


  • Remote, Czech Republic SNI Full time

    Programming experience in any language (e.g. Kotlin, Python, JS, Go, Elixir, Java)Experience with mobile automation using tools that require coding, such as Appium, UI AutomationExperience with web automation using tools like Selenium, WebdriverIO, Cypress, or Playwright.Experience managing build pipelines and integrating testsExperience with Continuous...


  • Remote, Czech Republic Simon-Kucher Core Business Services Sp. z o. o. Full time

    Fluent in German and English at C1 business level. Bachelor’s degree in Computer Science, Information Technology, or a related field, with 2+ years of experience in SaaS application support; OR 4+ years of relevant experience in SaaS application support if no formal degree. Strong problem-solving skills: Analytical thinking, structured way of working,...

  • Data Engineer @

    6 days ago


    Remote, Czech Republic AVENGA Full time

    3+ years of experience in data engineering, preferably supporting AI/ML applications.Proficiency in Python, SQL, and vector database query languages.Experience with relational, NoSQL, and vector databases (Snowflake preferred).Hands-on experience with AWS (OpenSearch, S3, Lambda) or Azure (Azure AI Search, Blob Storage, Automation).Experience building...


  • Remote, Czech Republic Glia Full time

    Experience in building and maintaining reliable and highly available systems. We'd expect you to have a solid understanding of system design as we would love to learn a thing or two.Strong infrastructure knowledge, experience in working with cloud infrastructure and running containerized applications (AWS)Prior experience with leading complex projects,...


  • Remote, Czech Republic Inhabit Polska Full time

    Skills & Knowledge Ability to multi-task and complete regular duties in a time-efficient manner. Strong skills in Linux Server systems and some Windows experience. Experience with MS SQL/Postgres SQL applications. Experience with Azure and Amazon Cloud Services Experience with Python and PowerShell scripts Experience with deploying, supporting, and...