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Senior Operations Manager @

3 weeks ago

Remote Wroclaw, Czech Republic Proxet Full time
  • 4–6 years of experience in operations, project coordination, or process management within an IT outsourcing or technology services company.
  • Practical knowledge of, and experience with, business systems such as PSA tools, dashboards (e.g., Power BI, Google Data Studio), and workflow documentation.
  • Familiarity with SOC 2 and GDPR-related operational requirements.
  • Strong organizational, documentation, and cross-functional communication skills.
  • Analytical thinking and problem-solving abilities.
  • Experience with developing and managing budgets.
  • Excellent understanding of project management methodologies and process improvement frameworks.
  • Proficiency in English (written and verbal); Polish is a plus.

The Senior Operations Manager will support and improve business operations across all 4 locations of our international organization (Poland, Ukraine, U.S., Colombia). This role will focus on defining and optimizing internal processes, supporting compliance efforts, and enabling effective cross-functional departmental reporting. You will collaborate with Sales, Delivery, Finance, HR, Talent Acquisition, and other teams, while managing a small operations team, to ensure our operational infrastructure scales with our growth. Experience in the professional IT outsourcing or technology services sector is preferred.

This is a hands-on, mid-to senior level position suited for an individual with a strong process mindset, familiarity with professional services operations, and a working knowledge of relevant systems and frameworks.

,[Business Processes & Standards, Defining, building, and refining operational standards, procedures, and workflows that support service delivery and internal functions., Document and maintain business process maps; identify opportunities for process automation and efficiency gains., Coordinate business process improvement initiatives across departments under the guidance of senior leadership., Contribute to the development of internal SOPs, checklists, and procedures., Operational Systems & Tooling, Support administration and optimization of internal systems, including PSA platforms, dashboards, and administrative tools and providing efficient and appropriate recommendations suitable for the organization. , Ensure data accuracy and integrity across systems used for delivery, staffing, and project monitoring., Liaise with internal IT and external vendors to address system issues and contribute to tool selection and rollout., Compliance, Certifications, & Documentation, Responsible for oversight of operational activities related to SOC 2 compliance renewals and internal audit readiness and implementation with the engineering and IT teams. , Proactively identify operational risks and develop mitigation plans. , Assist in implementing and maintaining processes aligned with data privacy regulations (e.g., GDPR)., Support recordkeeping, risk tracking, and compliance documentation efforts., Metrics & Reporting Support, Gather, maintain, and distribute key operational and delivery metrics in collaboration with department leads., Oversee dashboard design and metric definitions across functions (e.g., utilization, revenue leakage, delivery performance)., Track adherence to SLAs and internal operational KPIs.] Requirements: SoC, GDPR, Power BI, Google Data Studio, Project management, Operating system Tools: . Additionally: Private healthcare, Small teams, International projects.