Technical Support Engineer

5 days ago

Remote, Czech Republic ZaWin Full time

We are looking for a Level 1 Technical Support Engineer to provide basic support to customers, resolve inquiries, and assist with IT-related issues. This role involves responding to support requests via phone and email, using your knowledge of Office 365, basic Azure and Microsoft Server, additionally printers and scanners to assist with queries, and escalating complex issues to the second level support or resolver teams as necessary. You will help ensure a smooth IT experience for our dental practice clients.

  • Previous experience in an IT support role, especially customer-facing.
  • Basic knowledge of Office 365, networks, Azure and Microsoft Servers, printers and scanners, Microsoft Windows and common IT support tools.
  • Strong communication skills (English B2/C1 - German C1) with a professional and friendly approach.
  • Ability to prioritize tasks effectively and manage time efficiently.
  • Strong problem-solving skills and the ability to handle multiple inquiries.
  • Willingness to learn and grow in a fast-paced IT support environment.
  • Willingness to occasionally accumulate overtime may be required for on-call duties.

    It is a plus, if have or familiar with:
  • X-ray technology and devices (Romexis (Pearl AI), Sidexis, Onyxceph (3Shape))

How you'll make an impact at ZaWin
At ZaWin your work transforms the way thousands of dentists lead their practices. You will help them focus on what they most like and signed up for – actual dental work – by building a cloud-driven practice that enables them to lead their company at a mouse click easily.
Don't you think you can do it? If you love what you do, we'll prove it to you.

About Us
At Zawin, we're not just transforming dental operations; we're shaping the future of an entire industry. As we accelerate digital transformation, our cutting-edge software streamlines processes enhances patient experiences, and boosts profitability through automation and advanced workflow tools. Having been the Swiss market leader for 40 years doesn't keep us from challenging ourselves – and we thank our competition for having to do so. Our ongoing transformation is not just about reshaping the dental industry; it's about crafting a workplace where positive values thrive, and employees play a pivotal role in bringing dentistry into the digital age. Join our journey as we lead the development of cloud-based Managed Services, embarking on ambitious projects that redefine the landscape.

The ZaWin Mentality
We aspire to a positive and vibrant attitude towards life and work. Through conscious joy, playful fun, and passionate dedication, we create an inspiring atmosphere for ourselves and offer our customers and external partners an inviting and fulfilling collaboration.
Our corporate culture is characterized by a deeply rooted intrinsic motivation and an insatiable hunger for success and personal growth. We view these values as a source of constant inspiration that fuels our inner passion and creates an infectious dynamism for innovation and
excellent services.
Curiosity and the willingness to discover new things are the heartbeat of our unconventional approach. Our open attitude towards innovations creates an inspiring atmosphere where we embrace the unconventional as a source of creative solutions.
Trust, reliability, and empathy form the core of our relationships. These values are not just guiding principles but an inspiring commitment to honesty, openness, and consistent support that propels our team and strengthens us as an organization.

,[Provide basic IT support to customers via phone (primary) and email., Resolve customer inquiries and issues in a timely and professional manner, according to SLA agreements., Utilize basic knowledge of Office 365, networks, Azure and Microsoft Servers, printers and scanners to assist customers with related queries., Prioritize and manage multiple tasks effectively to meet customer needs., Escalate complex issues to higher-level support (Level 2) when necessary, after triage., Document customer interactions and solutions accurately in the support system., Occasional overtime required, including on-call duties, to support urgent issues and client needs.] Requirements: Communication skills, Problem solving skills, Office 365 Additionally: Small teams, Flat structure, International projects.

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