
IT Support Engineer Intern
22 hours ago
The Red Hat IT Support team is seeking an IT Support Intern to join our global support team. In this role, you will provide technical support to Red Hat associates, primarily at the Tier 0 level. You will play a key role in ensuring smooth day-to-day IT operations by troubleshooting hardware, software, audio/video, and network connectivity issues—both remotely and in person. This position requires strong problem-solving skills, attention to detail, and a commitment to delivering exceptional customer service to maintain a high level of associate satisfaction and will report into the IT Global Enterprise Support Regional Manager.
At Red Hat, you'll work in an environment that welcomes diverse perspectives, values great ideas, and empowers individuals to contribute meaningfully. Freedom and courage are two of our core values — which means you'll have the space to take risks, explore the unknown, and grow your strengths. But being a Red Hatter is not just about bravery; it's also about commitment and follow-through.
Red Hat's Intern Program is a collaborative effort between the Emerging Talent team and our intern managers. The program is designed to offer a meaningful and well-rounded experience — combining professional development, networking opportunities, social engagement, and impactful work. This is a paid internship based in our Brno office, typically lasting 12 months, with the possibility to extend up to 24 months. Interns work on average 20 hours per week, with flexible working hours, and the expected start date is February 1st.
What you will do
Be a responsible party for day to day IT support and serve as a point of contact for internal customers regarding IT issues, requests, and queries
Proactively monitor ticket queues, Chat and Phone to provide support to Red Hat associates
Perform core competencies of triage, assignment, request fulfillment, and issue remediation
Provide general IT support; troubleshoot IT-related problems
Work within the ITSM system to ensure all tickets are responded to and updated per process for the benefit of the customer
Provide exceptional professional customer service to our internal RedHat associates in all interactions
Provide support for a far ranging list of technologies including: Linux, Microsoft and Mac OS, Google productivity suite including Gmail, Calendar, Drive, Blue Jeans Meetings, Desk phones, mobile devices, WIFI etc.
Support business meetings including Audio visual needs and conference room AV equipment
Work closely with your peers across the globe in ensuring the GES IT Support organisation provides a consistent global support experience
What you will bring
You must be enrolled in a Czech university (Bachelor's 3rd/4th year or Master's) for the full internship duration and be able to work full-time within 2 years.
Working knowledge of written and spoken English
Customer service skills / Ability to fulfill the role as a customer advocate
Strong critical thinking and problem solving skills
Ability to adapt to a fast-paced support environment with shifting priorities
Willingness to work in a highly collaborative team
Technical troubleshooting skills
The ability to learn new technologies quickly
Process and procedure driven while still being able to maintain an innovative mindset
Technical knowledge of Linux, Microsoft, Apple OS is a plus
Due to the limited number of internship opportunities and the high volume of applications, we may not be able to speak with every candidate. To maximize your chances of moving forward in the process, please ensure your CV clearly outlines your education, relevant projects (link to your account), and extracurricular activities. Incomplete applications may be excluded from screening. You can find helpful tips and recommendations in this article.
About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application- General inquiries, such as those regarding the status of a job application, will not receive a reply.
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