Cross-Product Delivery Lead

Job Description

We are currently seeking an experienced Cross-Product Delivery Lead to join our Cross-Product Delivery team as part of the Network Orchestration Services Product Line. In this role, you will collaborate closely with other Product teams ensuring alignment with product strategies and standards and orchestrate project delivery across the organization.

The Cross Product Delivery Lead will be responsible for orchestrating and harmonizing delivery programs and respective processes across multiple network, collaboration and observability products, ensuring transparency and alignment across divisions. It also leads tactical planning for lifecycle and replacement strategies, helping mitigate risks and support operational continuity.

Moreover, our team is deeply engaged in cutting-edge initiatives, particularly in the automation and digitalization of the programs and processes. The role drives digitalization of delivery workflows and reporting systems, while establishing governance structures that support cross-product program efficiency and strategic alignment. Joining us means being a crucial contributor to these initiatives, taking part in significant simplification and advancing the overall program execution.

Functional Responsibilities

• Cross-Product Delivery Excellence
• • Design, implement, and continuously improve a standardized cross-product delivery framework (initiation, planning, execution, acceptance, transition) used across products and sites
• Coordinate efforts across different product teams including Demand Management to ensure seamless collaboration, resource allocation and smooth delivery
• Tactical Planning and Execution of Lifecycle Management Program

• Partner with finance on forecasting, budget alignment, and benefits realization tracking for LCM and refresh programs

• Framework Establishment

• • Formalize frameworks, roles, and responsibilities for all key cross-product programs.
• Define clear governance structures and decision-making processes to facilitate smooth project execution.

• Take ownership of respective tooling / reporting and ensure its effective utilization to support project management activities.

• Visibility and Transparency

• • Create and maintain a cross-product project planning and delivery view to provide full forward-looking visibility across products, divisions, and sites.
• Establish mechanisms to track progress, milestones, and dependencies for all cross-product programs.
• • Partner with finance on forecasting, budget alignment, and benefits realization tracking for LCM and refresh programs

• Digitalization

• • Lead end-to-end digitalization of cross-product delivery (intake, prioritization, dependency mapping, scheduling, risk/issue management), serving as Product/Business Owner for solutions and owning roadmap, data standards, and governance.
• Actively participate in software development (define epics/user stories, backlog refinement, sprint ceremonies), and drive quality through hands-on testing, UAT coordination, and release readiness.
• Define canonical data models and API integrations across CMDB/asset systems and vendor lifecycle portals; automate data ingestion and reporting to deliver single-source-of-truth dashboards

Professional Competencies:

• Demonstrates the ability to lead end-to-end program across multiple regions in IT Infrastructure domain (network, servers, collaboration)
• Demonstrates ability to align Product, Demand, Finance and Site Teams, translate diverse requirements into executable plans; drive decisions and resolve conflicts through influence and clear communication
• Demonstrates the ability to adjust program to accommodate sudden directions changes and avoid potential threats, build and manage forecasts and budgets for infrastructure programs

Qualification and Experience:

• Bachelor's degree from an accredited educational institution OR equivalent corporate working experience
• 10+ years of experience in program delivery or portfolio management within network infrastructure, collaboration, or adjacent technology domains
• Proven success leading cross-functional, multi-site delivery with complex dependencies and vendor ecosystems.
• Demonstrated expertise in lifecycle management of network devices (routers, switches, firewalls, wireless, voice/collab) and associated software/firmware.
• Strong background in building and managing delivery frameworks, governance models, RACI, and standardized reporting.
• Hands-on experience with digitalization of delivery processes: workflow orchestration, dashboards, data integration, application development and automation.
• Familiarity with ITSM/ITIL practices, change/incident/problem processes, and CMDB/asset management and portfolio tools (JIRA, ServiceNow, BI tools)
• Ability to lead and mentor full stack software developers

Required Skills:

Asset Management, Benefits Management, Conflict Resolution, Customer Experience Management, Financial Forecasting, Firmware, Information Technology (IT) Infrastructure, Management System Development, Network Automation, Product Management, Product Strategies, Project Delivery, Project Management, Project Prioritization, Project Support, Requirements Management, Resource Allocation, Software Product Management, Stakeholder Relationship Management, Strategic Planning, System Designs, Technical Management, Vendor Management

Preferred Skills:

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

12/16/2025

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R372668