Student - Service Desk Analyst with German (f/m/d)

3 days ago

Deutsche Börse Prague Branch, Czech Republic Deutsche Börse Group Full time 15,000 - 30,000 per year


Group Company: Deutsche Börse Prague Branch 

Student - Service Desk Analyst with German (f/m/d)

Start:  | Duration: 12 months | Part-time 

 

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team


Your area of work:

  • Our team provides the 1st level technical and functional support for both trading and clearing participants of Deutsche Boerse's venues, primarily Xetra and Eurex exchanges. The job initially involves administrative support of the Client Service section, however, both technical and functional training is provided on the job so that the student is able to support the clients and do basic troubleshooting later on.
  • The student needs to be customer-oriented since he or she will be in touch with customers as well as other technical and functional market teams on the daily basis.

Your responsibilities:

  • Ticket creation in SAP CRM for Level 1 support teams in Deutsche Börse Client Service department
  • Support our internal teams in administrative tasks and internal projects
  • Provide telephony assistance in the event of incoming overflow calls
  • Maintain contact information in SAP
  • Support of upcoming releases of trading and clearing systems
  • Work in shifts

Your profile:

  • Students must be enrolled in an academic program recognized by the state during their student assistance
  • Proficiency in MS-Office
  • Proficiency in English
  • German is a big plus

You can look forward to our benefit package

  • Hybrid Work and Flexible working hours
  • Health & Wellbeing - fully covered Multisport card
  • Meal allowance for each working day (paid directly to your salary)
  • Flexible Benefit Account (Pluxee per month
  • Referral bonus - for a successful recommendation of your friend worldwide



What you can expect from us

Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites.

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. 

Have we piqued your interest? Then we encourage you to apply now Please submit your online application via our career portal, including your CV, cover letter and other relevant documents (transcript of records, job references etc.)

Do you have questions about the application process or this position? 

Our Campus-Team will gladly answer your questions. Please contact us at campus.- or by phone We look forward to getting to know you



Deutsche Börse Group, Human Resources

https://careers.deutsche-

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