Salesforce Support Administrator

At Similarweb, we're revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our cutting-edge platform and unique data empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we haven't stopped growing since

We're expanding our global presence with a brand-new site in Prague - home to Europe's top tech talent - and seeking exceptional pioneers to help build a new dynamic team. At Similarweb, you'll innovate fast, collaborate with brilliant minds, solve big problems, work with cutting-edge technologies and data at incredible scales, and make a tangible impact on the world's most innovative companies.

We are looking for a Salesforce Business Analyst with a strong technical foundation and hands-on experience in org definition, security models, sharing rules, and automation via Flows. The ideal candidate will bring a deep understanding of Salesforce best practices and implementation strategies.

User Support & Troubleshooting

• Act as the first point of contact for Salesforce-related requests, questions, and issues.
• Investigate and resolve user access, permissions, data entry, and reporting problems.
• Escalate complex issues when necessary while ensuring timely resolution and clear communication to user

Configuration & Administration

• Manage user accounts, profiles, roles, and permission sets.
• Investigate, adjust, and optimize existing complex Flows while also building new Flows and automations to support evolving business needs.

Collaboration & Ownership

• Work closely with operations teams, senior admins, solution architects, and development teams to align support activities with business and system needs.
• Take accountability for issues and follow through to resolution.
• Demonstrate curiosity in exploring system functionality, proactively identifying improvements, and deepening Salesforce knowledge.

Ideally you have:

• 3+ years Salesforce administration & support experience with proven hands-on implementation skills.
• Deep expertise in Salesforce Flows, including building, troubleshooting, and optimizing complex automations.
• Strong understanding of the Salesforce security model (profiles, roles, permission sets, sharing rules).
• User support experience, resolving access, permissions, and reporting issues efficiently.
• Analytical mindset & problem-solving skills with excellent attention to detail.
• Accountability & curiosity, with a drive to own problems and continuously improve processes.

Why you'll love being a Similarwebber:

• Impact: Work with the most powerful digital intelligence platform in the world, loved by both customers and employees.
• Innovation: We value open dialogue and empower everyone to bring their ideas forward. You'll have the support and resources to take initiative and drive real change
• Our Office: Join us in our modern, newly designed office in the vibrant DOCK IN area (Prague 8). It's built to inspire focus and collaboration, stocked with snacks, drinks, fruits, and plenty of space for socializing.
• Comprehensive Benefits: We offer 5 weeks of vacation, an extra day off during your birthday month, 3 sick days or a multisport card
• Top-tier hardware‍: We prioritize a great developer experience—you'll work with a MacBook Pro M3, dual monitors, and electric standing desk.
• Team events: At Similarweb, we love community That's why we host team-building events, parties, weekly lunches, and happy hours throughout the year .
• Access to Equity programs: Join in the success of Similarweb by becoming a shareholder
• Grow your career any way you choose: Want to become a VP or switch departments? With Career Week, personalized coaching, and our ongoing learning solutions, you'll find everything you need to grow your career right here.

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