Student Support Administrator

At FutureLearn, we're passionate about the power of lifelong learning. We help learners from all over the world progress in their careers – and invest in their futures.

We truly believe that upskilling is a worthy investment, and we empower our learners to take control of their careers through personalised learning pathways – giving them progress at their fingertips.

Partnering with 260+ world-class educational institutions, including prestigious universities, global brands and industry leaders, we offer our 20 million-strong learner community access to flexible, high-quality online courses and degrees.

We're not here just to teach new skills (although we do that well); we want to help transform lives. If you're passionate about education, innovation, and creating learner-first experiences, join us on our journey to become the world's best AI-powered, career-based learning platform and OPM.

The Student Support team plays a vital role in providing administrative support to both students and staff. The team ensures seamless processes for enrolments, deferrals, withdrawals, and other key student services, especially around exam periods. You will help students by delivering timely announcements on the student platform, offering guidance on critical study deadlines, and responding to queries in a prompt and supportive manner. This position reports directly to the Student Support Team Lead.

• Enrolment & Support: Enrol students in the appropriate modules based on their current mode of attendance and enrolment status, and support them through deferrals, withdrawals, and other academic processes.
• Communication: Keep students informed of updates to their programs via announcements on the student platform or targeted messages through the chat system. Provide timely responses to student queries, particularly around exam days and submission deadlines.
• Guidance: Offer clear information and support to students on policies, processes, and deadlines, ensuring a smooth academic experience.
• Collaboration: Work closely with the Student Administration and Support Manager to continuously improve processes and ensure high levels of student satisfaction.
• Cross-Departmental Coordination: Liaise with other departments to gather information and solve student progression challenges. Support with weekly updates to Programme Leaders during regular calls.
• Record Keeping: Maintain clear and accurate records, ensuring that processes are documented and shared with colleagues or back-ups as needed.
• Problem Solving: Identify and flag complex issues related to student progression, seeking advice from the Student Administration and Support Manager, academics, and the Exams and Assessments department when necessary.

• Exceptional communication and organisational skills,
• Capability to meet stringent deadlines.

• You will be expected to prioritise tasks effectively according to evolving demands and the development of the programs you support.

• Prior experience in customer care is essential.

• Strong organisational skills and attention to detail are necessary.
• Proficiency in English, both written and verbal, is required.
• Project management skills are essential, with the ability to manage multiple tasks concurrently.

Ready to go for it? Click 'Apply', include your CV and tell us why you'd like to become a FutureLearner, and how you'll make an impact in this role.

Please contact  if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.

We value all the great benefits that diversity brings and encourage everyone to bring their whole self to work. At FutureLearn, we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

We can't wait to meet you #FutureLearnCareers