CCS Global Service Manager

19 hours ago

Prague, Hlavní město Praha, Czech Republic Allianz Insurance Full time 900,000 - 1,200,000 per year

The CCS Service Manager serves as the main point of contact for all CCS compliance and regulatory topics engages with key stakeholders to ensure a reliable and high quality CCS service and manages topics related to compliance to ensure the CCS Solution meets the required criteria and regulations. They also outline the service strategies from a global perspective

What you will do:

Service Strategy

  • Develop and implement strategies to improve efficiency and service quality
  • Drive service improvements to enhance efficiency and customer experience

Service Change Management

  • Provide oversight and collaboration with the Global Operations team, managing dependencies.
  • Participate in Change Advisory Board (CAB) meetings to ensure smooth implementation of changes.

Contract Portfolio Management

  • Oversee the administration, compliance, monitoring of all service contracts; manage renewals, amendments, and terminations.
  • Track and manage the portfolio of service contracts, including duration and termination periods.
  • Analyze and report on the performance of contracts within the portfolio; identify risks and opportunities, and implement mitigation strategies.

Service Performance Management & Monitoring

  • Monitor SLA adherence to ensure service quality, especially regarding resolution times; 
  • Govern overall service performance and quality

Run Cost and Budget Management

  • Oversee cost and budget management for ongoing operations, focusing on change-related expenses.
  • Monitor license durations for on-premises solutions to ensure compliance and cost efficiency.
  • Maintain a comprehensive overview of CCS costs.

Risk & Compliance Management

  • Oversee compliance with industry regulations like DORA and ensure the CCS solution is always audit-ready; coordinate between the CCS solution provider and stakeholders.
  • Identify and mitigate risks related to compliance, service quality, and performance; develop risk management strategies and contingency plans.

What you will bring:

  • Experience in service management within compliance-driven or regulated environments

  • Knowledge of compliance frameworks and regulations (e.g., DORA, GDPR, ISO)

  • Strong skills in contract management, performance monitoring, and cost oversight

  • Ability to manage stakeholders, align global teams, and drive service improvements

  • Analytical mindset with a proactive, solution-oriented approach and customer focu

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

81957 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

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