Customer Service Systems Engineer

2 days ago

Prague, Hlavní město Praha, Czech Republic Sécheron SA Full time €60,000 - €80,000 per year


Your Main Responsibilities And Tasks
  • Troubleshooting of technical issues, based on analysis of the existing specifications and event data provided by customers/colleagues.
  • Performing troubleshooting/investigation onsite when needed (onboard trains with working systems).
  • Managing requirements for reviewing/modifying existing System Specifications.
  • Modifying technical project documentation (for HW and SW) according to HaslerRail guidelines.
  • Creating/modifying configurations for onboard electronic products like e.g. Event recorders, Energy Meter, Gateways, Speed Displays.
  • Specifying and executing system tests to validate the new configurations.
  • Technical interface with the customer and internal employees.
  • Supporting the technical work of the other departments (repairs/System Engineering).
  • Supporting the customer in case of technical questions or requests.
  • Perform training sessions to customers and partners both remotely and onsite.
  • Provide solutions to obsolescence of existing systems and devices based on currently available products.

Requirements
  • University degree in a technical field (telecommunication, electronics...).
  • Minimum 5 years of experience in related activities.
  • Result oriented and be able to respect the deadlines set with the Customer Service Engineering Manager.
  • Problem-solving attitude and ability.
  • Knowledge of serial line buses, ethernet protocols, TRDP/MVB/CAN network integration.
  • System integration knowledge is a must.
  • You like to work autonomously as well as in a team.
  • Very good communication skills (written and spoken).
  • Familiarity with Industrial Engineering concepts such as BOM, Technical Drawings, HW and SW Configuration Management, Product and Project Lifecycles.
  • Availability for travel to customer site (mostly Europe) or other company sites for purposes of troubleshooting or training (1 trip of 2/3 days every month or two).
  • Knowledge of English at negotiation level is mandatory in addition to native knowledge of the local language, if different than English. Additional knowledge of German, French, Italian is highly valued.

Preferred Qualifications Are
  • Worked on railway projects, an advantage if the projects are safety-related in development.
  • Worked in a Customer Service technical role.
  • Familiarity with railway standard EN50126, EN50155, EN50463.
  • Advantage of security standards IEC and ISO27001.
  • Polarion requirements tool knowledge (or any other requirement tool).
  • XML programming notions (other programming languages are also valuable).

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