IT & Office Operations specialist

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12 owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business ● Own it: We take ownership of our work, our mistakes, and our successes.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results

The Prague office is the center for the development of the company's modern platform. The company's systems integrate online tools, cloud applications, and warehouse automation management systems. The Systems Engineering team is responsible for all internal systems and their functionality. We are looking for a proactive and adaptable engineer who can handle challenges in a fast-paced environment and is committed to supporting team members and collaborating across departments.

What you will do:

• Technical Support: Provide hands-on support for employees in the Prague office and Cheb Warehouse by troubleshooting and resolving hardware, software, and network issues. Support more advanced requests, such as tool configurations and integrations, escalated from other IT team members.
• User Access & Resource Management: Manage user accounts, groups, and security settings in Google Workspace. Support advanced requests, such as domain verifications and custom sharing permissions, and troubleshoot other issues.
• Device Deployment & Security: Configure, set up, and enforce security policies for various devices, including MacOS, Windows, iOS, and Android using MDM tools. You will coordinate new deployments and profile configurations with the wider IT team.
• Automation: Develop scripts to automate routine IT tasks, improve system efficiency, and reduce manual work.
• Collaboration: Work mostly with IT and HR teams in Prague and in the US to optimize system integrations and workflows.
• Facility Management: Communicate with building management regarding parking, events, the entrance system, invoicing, maintenance, reconstruction, and cleaning agency
• Onboarding/Termination: Manage a large part of the onboarding and termination processes for three locations (Prague, Cheb, UK), which includes handling tickets, access to tools, welcome packages, and hardware contracts.
• Office Management & Basic Support: Help with the travel coordination, insurance area, and coordinate with the external company for occupational Health and Safety, Purchase office supplies as needed.

What you will need:

• Knowledge of the principles of system administration.
• Experience with device enrollment, configuration, and security.
• Ability to troubleshoot and solve common hardware, software, and network problems.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• A desire to improve scripting skills and a passion for automation.
• Excellent organizational and communication skills to handle multiple administrative and logistical tasks.
• Experience with vendor and third-party management, particularly for facilities, cleaning, and insurance.
• A detail-oriented approach to ensure accuracy in onboarding, termination, and paperwork.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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