Cloud Fulfillment Process Manager

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We are looking for a process manager who is eager to improve the SAP cloud fulfillment process to ensure we have a smooth and harmonized transition from a customer order to the delivery of all required components to fulfill this order.

What you`ll do :

• Support new business initiative projects to ensure process support for all requirements by driving transparency, simplification, harmonization, standardization, and continuous improvement.
• Optimize and automate cloud fulfillment processes and identify requirements by creating and validating user stories, based on industry leading processes and business expertise.
• Collaborate with stakeholders across dependent business systems.
• Ideate, define new solution concepts to simplify/optimize SAP's cloud fulfillment process.

• Create, validate, and enhance the user stories, managing their lifecycle from initiation till handover to IT teams and subsequently, go live.

• Support key decisions with an entrepreneurial mindset to drive cloud business and support the overall transformation towards a cloud company.

• Interact and collaborate with senior executive management and multiple stakeholders within a matrix organization.
• Build sustainable relationships with senior stakeholders within CPIT and other SAP Board Areas.
• Play an active role in all aspects of problem solving including identifying issues, forming hypotheses, ideating, designing, and conducting analyses, drawing relevant conclusions, monitor execution and delivery of program / project work packages.
• Manage program portfolio of multiple projects and topics simultaneously.

What you bring:

We are looking for someone with distinctive academic cresdentials, strategic thinking, superior problem-solving skills, and a strong professional track record of results. In addition, we place high value on relevant personal qualities: resourcefulness, results-orientation, high energy, empathy, and self-confidence while being a team player.

• Preferred master's degree in business administration, computer science, or related field
• 5+ years of experience in cloud content or operations is useful, but not a prerequisite.
• Broad understanding of SAP's business and market position related to SAP's product offering.
• Excellent analytical skills, i.e. being able to grasp and structure complex problems and perform conceptual work
• Strong presentation skills and the ability to design and prepare high impact presentations.
• Project management skills to deliver results in time, high quality & within budget.
• Business process management experience in a cross-functional service provider environment like Operations, Consulting, Development, or related field
• Experience in day-to-day interaction with Executives and driving initiatives with various stakeholders across board areas.
• Knowledge and experience with SAP cloud portfolio, sales and post sales processes, and customer cloud operation
• Broad understanding of SAP's strategy, organizational structure, and SAP solutions
• Significant Project and Portfolio Management experience
• Knowledge of ITIL support processes as well as CRM processes and systems are a plus.

Meet your team:

Customer & Partner team as part of the corporate processes and Information Technology organization (CPIT) focuses on shifting toward the customer lifecycle from Demand-to-Consume. We manage the marketing and sales cycle, post-sales, renewals, and the transactional elements for Commercial & Order to Cash, to ensure customer and partner excellence across processes, products, and IT delivery.

Key objectives are the simplification and harmonization fulfillment processes and systems in close alignment with SAP's development, customer success and support teams

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid