Account Operations Executive

1 week ago

Prague, Hlavní město Praha, Czech Republic TD SYNNEX Full time 270,000 - 420,000 per year

Job Purpose:

Provide an excellent customer experience through full ownership of all sales administrative tasks including the accurate and timely processing of sales orders and directly interacting with Customers, Account Managers & any relevant internal departments.

Responsibilities:

  • Ownership of any customer related administration including the use of Portals, customer feeds and back order management
  • Ensure all orders/ amendments/ reports are actioned within agreed SLA's, providing an exceptional level of service to the customer
  • Develop strong and professional relationships with Customers, Account Managers & any relevant internal departments
  • Take responsibility for ensuring any escalations are dealt with in a timely and effective manner
  • Take on any other duties as requested by their line manager to support the sales function to achieve agreed KPI's

Knowledge Skills and Experience:

  • Strong attention to detail
  • Process driven & results orientated
  • Customer focused
  • Excellent organization skills
  • Effective time management and prioritizing skills
  • Numerate
  • Excellent telephone manner
  • Excellent communication skills
  • Excellent customer relations skills
  • SAP R3 (preferable)
  • Working knowledge of Word, Excel, Outlook
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Key Skills

Communication, Sales, Telephone Communications, Time Management

What's In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

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