Legal Assistance Specialist

Job Description:

• Manage client requests and provide information and assistance based on policy conditions.
• Resolve legal protection and cyber crime cases based on predefined templates (no legal education needed).
• Create and manage legal cases - collecting documentation, filing claims, settling cases out of court, communicating with advocate.
• Study available documents, assess the coverage of cases according to insurance conditions and propose payment of corresponding insurance benefits.
• Handle correspondence relating to cases.
• Updating Legal Assistance methodologies and procedures.
• Resolve recourses cases among insurance companies and against the guilty party.
• Creating basic reports and statistics.
• Provide legal support to assistance platforms, cooperating with them.

What you'll bring:

• High school diploma
• Fluent in English and Czech
• Great communication skills
• Customer orientation and empathy
• Stress-resistance
• Ability to work independently
• Intermediate knowledge of Excel

What we offer:

At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Career development
• Opportunity to participate in process improvement
• New contacts, knowledge and skills
• Corporate benefits

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response -

We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract)