Modern Workplace Analyst

2 weeks ago

Prague, Hlavní město Praha, Czech Republic D-ploy Full time €40,000 - €80,000 per year

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.

Job Summary

We are looking for a Modern Workplace Analyst to take ownership of the maintenance, development, and improvement of our end-user systems. While our environment is primarily based on Microsoft solutions, particularly Microsoft 365, it also involves other technologies that support a modern and collaborative workplace.

Key Responsibilities

  • Manage and maintain the Microsoft 365 environment, ensuring availability, stability, and optimal performance.

  • Troubleshoot incidents, identify root causes, and implement solutions to minimize service disruption and prevent future issues.

  • Process license requests in line with the established approval workflow.
  • Monitor system health and stay informed about upcoming platform changes to effectively prepare and guide users through transitions.
  • Carry out routine monitoring and analysis, including audit log reviews, system and storage usage reports, site growth tracking, and quota management for site collections.
  • Support and operate teleconferencing platforms, device management tools, email systems, and cloud-based shared directories.
  • Contribute to the testing and validation of both on-premises and cloud-based product deployments.
  • Actively participate in O365 tenant administration activities.
  • Serve as a technical lead for assigned projects from initiation to successful completion, ensuring all technical aspects are covered.
  • Coordinate upgrade and patching processes where required.
  • Identify and recommend enhancements to end-user systems to improve performance, usability, and security.
Requirements

  • Strong communication skills with the ability to engage effectively at all levels of the organization.

  • Flexibility to travel when needed.

  • Bachelor's degree in a relevant field and at least 3 years of IT experience.
  • Experience working with Microsoft support to resolve escalated issues.
  • Current Microsoft 365 certifications (and commitment to keeping them up to date).
  • Self-motivated, capable of managing multiple priorities, with strong teamwork and problem-solving abilities.
  • Availability for occasional out-of-hours emergency support for critical applications.
  • Proven experience in administering O365 and Active Directory.
  • Familiarity with SCCM and/or Intune is an advantage.
  • Basic understanding of networking concepts such as IP, DNS, and SMTP.
  • Willingness to provide a recent criminal record extract (not older than three months).
Benefits
  • Employee referral bonus program
  • Friendly international environment
  • Broad range of activities, tasks, and projects
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment

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