Client Lifecycle Services Officer

5 days ago

Prague, Hlavní město Praha, Czech Republic Deutsche Börse Group Full time €35,000 - €55,000 per year

The Client Lifecycle Services team in Prague is responsible for a wide range of activities related to client onboarding and lifecycle management. The team ensures the smooth setup and maintenance of customer accounts and connectivity across various systems and handles related documentation and data management tasks.

Key responsibilities include:

  • Client Onboarding: Validating documents and coordinating the onboarding process for new Clients of Clearstream entities
  • Change of Client's circumstances: Supporting mergers, novations, name changes, etc.
  • Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP
  • Connectivity setup: Allowing clients to instruct and receive reporting on their accounts
  • Signature Verification: Providing signature verification services for Clearstream entities
  • Project Support: Supporting projects and system releases that impact the unit

What will be your position in our team?

In your new role, you will participate in a wide range of processes from Client onboarding and lifecycle management

  • You will be responsible for Client documentation handling and account maintenance in the different systems
  • You will be part of the Clients' Lifecycle within Clearstream
  • You will join a dynamic international environment and frequently collaborate with internal stakeholders including Sales, Compliance, and other teams within Deutsche Börse Group, to ensure seamless Client lifecycle management

What will your working days look like?

  • Monitor, verify and execute incoming internal & external requests
  • Verify accuracy and completeness of the requests, follow up and ensure proper execution
  • Collection and storage of customer documentation
  • Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub
  • Support Governance Hub in system testing execution and internal & external audits
  • Provide regular status on achievements to Governance Hub
  • Research activities

You are a good fit if you have... 

  • Strong organizational and solution-oriented skills, attention to detail
  • Ability to work independently as well as in a team in a diverse international environment
  • Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability
  • A keen interest in enhancing your skillset and your understanding of the capital markets
  • Experience with SAP systems, account maintenance and archiving tools is an advantage
  • German level B2 is a plus

Additional information

We have a standard workday of 8 hours, with flexible shift schedules ranging from 8:00 AM to 7:00 PM to accommodate market demand (also during Public Holidays). On pre-defined dates (generally once a month), certain tasks require presence after end of day-time processing and require working until 10 PM.
Our shift schedules are agreed upon within the team, allowing for a collaborative and supportive work life balance.

You can look forward to our benefit package: 

  • Hybrid Work and Flexible working hours
  • Work from abroad - 12 days of remote work from EU countries per year
  • Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
  • Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)
  • 25 vacation days
  • Mobility - fully covered public transport in Prague & free parking
  • Flexible Benefit Account (Pluxee per month
  • Group Share Plan - discount on company shares
  • Personal Development - annual budget of €690 .. and way more

  • Client Lifecycle Services Officer

    5 days ago

    Prague, Hlavní město Praha, Czech Republic Deutsche Börse Full time €40,000 - €60,000 per year

    Build the future of financial markets. Build yours.Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One...

  • Client Services Officer

    2 days ago

    Prague, Hlavní město Praha, Czech Republic Deutsche Börse Full time 104,000 - 130,878 per year

    Build the future of financial markets. Build yours.Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One...

  • Client Service Owner

    5 days ago

    Prague, Hlavní město Praha, Czech Republic AEVI Full time €104,000 - €130,878 per year

    At Aevi, we're not just a team; we're a vibrant, global community, committed to shaking up the payments industry. Our culture is all about innovation, creativity, and a passion for pushing boundaries. We're thrilled to welcome new Aevi'ators who vibe with our values and mission and are ready to join us on our journey of transformation and growth.The Client...

  • Client Service Owner

    5 days ago

    Prague, Hlavní město Praha, Czech Republic AEVI Full time €104,000 - €130,878 per year

    At Aevi, we're not just a team; we're a vibrant, global community, committed to shaking up the payments industry. Our culture is all about innovation, creativity, and a passion for pushing boundaries. We're thrilled to welcome new Aevi'ators who vibe with our values and mission and are ready to join us on our journey of transformation and growth.The Client...

  • Client & Sales Support Engineer with Italian

    5 days ago

    Prague, Hlavní město Praha, Czech Republic Capgemini Full time €45,000 - €60,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Client & Sales Support Engineer with Italian

    5 days ago

    Prague, Hlavní město Praha, Czech Republic Capgemini Full time €104,000 - €130,878 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Client Advisor

    5 days ago

    Prague, Hlavní město Praha, Czech Republic Burberry Full time €40,000 - €60,000 per year

    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   We aim to...

  • Client Consulting Analyst, VCA

    5 days ago

    Prague, Hlavní město Praha, Czech Republic Visa Full time €40,000 - €80,000 per year

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Customer Service Representative

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic beBeecustomerservice Full time 45,000 - 54,500

    Job Title: Customer Service Representative">We are seeking a highly motivated and communicative Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service to clients via phone, email, and chat in German and English.">Key Responsibilities:">">Communicate with clients to resolve their...

  • Client Consulting Analyst, VCA

    5 days ago

    Prague, Hlavní město Praha, Czech Republic Visa Full time $90,000 - $120,000 per year

    Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...