AI Quality Manager

Job Purpose:

Are you good at spotting mistakes and finding ways to make things work better? As an AI Quality Manager, you'll shape how we check and improve the quality of AI projects in our TrainAI EU team

Your work will include creating tests and training materials, running quality checks, and using data to understand and solve problems. You'll also work closely with clients to find the root of issues and make sure quality standards are met and tracked.

About RWS Enterprise Services

The RWS Enterprise Services enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.

Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.

It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world's most innovative businesses.

Job Overview:

Key Responsibilities

• Define quality frameworks, metrics, and strategies for new AI projects.
• Create clear task guidelines, training, and tests to help vendors succeed.
• Manage the full QA process – from planning and running checks to analyzing results.
• Share feedback and insights with clients, vendors, and the TrainAI team.
• Handle client queries, report on quality, and set up improvement plans when needed.
• Support and coach vendors with regular performance reviews and training.
• Stay up to date with AI industry trends and act as a subject matter expert.
• Work with other teams to design skill evaluations, analyze quality data, and visualize KPIs.
• Use tools like GSuite, MS Office, and e-learning platforms to build training and evaluation materials.

Skills & Experience

• Degree (or equivalent experience) in Statistics, Psychology, Linguistics, Data Analytics, Cognitive Science, or a related field.
• Experience with data collection, annotation, evaluation, and quality processes.
• Knowledge of quality methods (e.g. Lean Six Sigma, statistical process control, test/survey design).
• Strong English skills (C1–C2); other languages are a plus.
• Confident with Excel/Google Sheets (formulas, pivot tables) and basic statistics.
• Familiar with data visualization tools (e.g. Power BI).
• Skilled communicator, comfortable working with clients and vendors.
• Detail-oriented, analytical, and able to work independently.
• Flexible, proactive, and able to handle fast-changing situations.

Life at RWS:

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.