Front Desk Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

There's a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that's just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites.

We are a human brand. We are a culture brand. We are Four Seasons .

We are world's leading operator of luxury hotels and resorts currently managing more than 120 properties worldwide.

Four Seasons Hotel Prague is looking for a talented Front Desk Receptionist to join our diverse and dynamic team.

About the role:

The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests' direct comments, questions, suggests and concerns.

What You will do:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves minor customer complaints and escalates to superiors if necessary.
• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
• Responds to all guest requests in all channels in an accurate and timely manner.
• Assures that all financial and credit procedures are followed.
• Works closely with other departments to ensure smooth handling of guest luggage, deliveries and special requests.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.

What You will bring:

• Min. 1 year of previous experience from a Front Office of a 5* hotel or similar luxury environment is required.
• Attention to detail, ability to multi task and previous experience working at high paced and dynamic environment.
• Outstanding communications skills and command of the English language.
• Flexible schedule with the ability to work all types of shifts, weekends and holidays.
• Working computer skills and knowledge including but not limited to Excel, Word, Internet and Opera.

What We offer:

• Passionate team with lots of fun
• Competitive remuneration
• Excellent Training and Development opportunities
• Discover the world with attractive employee rates at Four Seasons Hotels worldwide
• Complimentary Employee Meals and laundry/dry cleaning
• Employee benefit cafeteria system

For more than 60 years, diversity, inclusion and belonging have been part of our cultural network in the Four Seasons and underline how we do business every day.

Our guests and employees come from all parts of the world so we ensure each of them are welcomed, understood and feel at home with us. Our employees are the key to our success.

FS Prague People value a culture of unique personal contribution and strive for the excellence. We value an open and transparent communication and working in psychological safe environment. We enjoy the common goal to make us always better and stronger. And we love to have a fun together.

This job requires applicants to have current work authorization in the country of Czech Republic or EU Passport.

This position is offered for an undefined period of time. Your trial period will be 3 months.