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Eppický Customer Care Specialist
2 weeks ago
Informace
Kdo jsme?
Jsme Eppi - dynamická a rychle se rozvíjející společnost, která dělá skvělé šperky. Fungujeme jako jedna velká rodina - taky jsme ji jako sourozenci založili a proto se snažíme hledat takové kolegy, kteří do naší rodiny skvěle zapadnou. Budeš to právě ty?
Jakou pozici nabízíme?
Hledáme flexibilního a motivovaného brigádníka, který posílí náš tým zákaznické péče a pomůže nám zajistit maximální standard zákaznických služeb. Na této pozici budeš hlavní spojkou mezi klientem, výrobou a produktovým týmem tak, aby měl každý klient všechny potřebné informace ke svému šperku.
Tvojí hlavní pracovní náplní práce bude:
Telefonická a písemná komunikace s klienty,
Potvrzování objednávek klientům - telefonicky nebo emailem, jak bude zákazníkům milejší,
- Následné zpracování objednávek - hlídání deadlinu výroby šperků, řešení případných změn objednávek, předávání aktuálních informací klientům,
- Zajištění servisu v rámci ponákupního servisu - řešení reklamací a oprav, úpravy velikostí prstenů a další úpravy šperků,
- Veškeré související administrativní úkoly - práce s objednávkovým systém v naší webové administraci a dalšími nástroji, tabulky a formuláři.
Kancelář na tebe čeká v samém centru Prahy. Počítáme s tebou dlouhodobě a na part time. Nástup je možný ihned nebo dle domluvy.
Jak se k nám přihlásit?
Pokud tě naše nabídka zaujala a věříš, že jsi tím správným kandidátem, pošli nám své CV. Vybrané kandidáty pozveme do druhého kola na osobní pohovor. :)
Co od vás očekáváme
Co od tebe očekáváme?
Zásadní je pro nás nadšení a chuť do práce. Předchozí zkušenosti na obdobné pozici jsou pro tebe výhodou, ale určitě nejsou podmínkou, rádi tě komplexně zaškolíme. Důležité pro nás je, pokud máš zájem a chuť se učit a pracovat na sobě.
Určitě by ti neměly chybět tyto vlastnosti a schopnosti:
- Výborné komunikační schopnosti, a to písemné i ústní (český nebo slovenský jazyk),
- Prozákaznický přístup,
- Spolehlivost, pečlivost a smysl pro detail,
- Skvělý time-management,
- Schopnost pracovat pod tlakem.
Co vám nabízíme
Čím můžeme zaujmout my tebe?
- Neustálým přísunem pracovních výzev,
- Důrazem na osobní rozvoj a růst,
- Přátelským kolektivem se skvělým šéfem v čele,
- Drobné občerstvením v kanceláři.