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Solutions & Quality Specialist
2 months ago
Career Opportunities: Solutions & Quality Specialist
Requisition ID Posted - Assa Abloy Global Solutions Czech Republic s.r.o. - Critical Infrastructure Gr excl. Global Function - CZE: Praha 20 (Chlumecká) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Associate - Travel Required: 0%-10%
Job Description Print Preview
Can you bring your technical support experience to our team? Join our team in Prague, Czech Republic and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Solutions & Quality Specialist
As a Solutions & Quality Specialist in Critical Infrastructure business unit, you have the exciting opportunity to work together with large organizations spanning from Energy, Water to Telecommunications and Oil to help them creating the workspace for the future through value-add access and safety, data intelligence, and generating a prosperous environment for both, their employees and their customers and suppliers. You will be working together with the CI support, product management and development teams to provide first class support to our internal and external customers. You will also plan, organize, and conduct product and solution related trainings.
You would also:
- Be responsible for customer experience for internal and external customers.
- Support Critical Infrastructure's product portfolio for distribution chain, end customers and Critical Infrastructure's employees.
- Provide support and maintai data in the ticketing system.
- Participate in product claims process.
- Train the usage, maintenance and installation of products and related software for internal and external customers The skills and experience you need We are looking for someone who :
- Has experience in working with access control products, customer service and/or quality is seen as an advantage.
- Has minimum high school education, business or technical focus is an advantage.
- Has ability to work independently, good communication and teamwork skills and also problem solving skills.
- Is competent with Microsoft Office skills, such as Word, Excel, PowerPoint.
- Is fluent in English and Czech, both written and spoken. What we offer We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here's what we have to offer:
- Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.
- A competitive salary and incentive schemes. We review applications regularly, so don't wait We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here, no later than September 30th 2024. To make sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, email Monika Fikrová, Talent Acquisition Business Partner, at . Let's create a safer and more open world - together To find out more about us, visit We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
