Technical Support L1/L2

1 week ago


Warszawa, Czech Republic T-Mobile Polska Full time
  • Wykształcenie wyższe techniczne (preferowane kierunki: informatyka, inżynieria oprogramowania, telekomunikacja lub pokrewne).
  • Doświadczenie w analizie błędów i procesach naprawczych w systemach typu eCommerce lub Selfcare.
  • Znajomość narzędzi do monitorowania błędów, takich jak JIRA, Dynatrace, czy inne systemy zarządzania błędami.
  • Umiejętność czytania logów systemowych i pracy z bazami danych (np. SQL).
  • Doświadczenie w pracy w metodykach Agile będzie dodatkowym atutem.
  • Bardzo dobra znajomość języka angielskiego w mowie i piśmie

Poszukujemy Specjalisty ds. analizy technicznej, który dołączy do naszego zespołu odpowiedzialnego za identyfikację, analizę i rozwiązywanie błędów wynikających z procesów produkcyjnych oraz testów naszego portalu samoobsługowo-sprzedażowego dla klientów biznesowych T-Mobile w Europie. Osoba na tym stanowisku będzie kluczowym ogniwem między zespołem technicznym a operacyjnym, zapewniając sprawne działanie portalu i najwyższą jakość doświadczeń użytkowników.

HR-2898

,[Monitorowanie i analiza błędów pojawiających się w portalu działającym na środowisku produkcyjnym oraz testowym, Diagnozowanie problemów technicznych, identyfikacja ich przyczyn oraz proponowanie rozwiązań., Współpraca z zespołami deweloperskimi i testerskimi oraz użytkownikami portalu w 8 krajach w Europie - w celu eliminacji błędów oraz optymalizacji procesów., Tworzenie raportów oraz dokumentacji technicznej dotyczącej napotkanych problemów i proponowanych działań naprawczych., Testowanie naprawionych funkcji w celu weryfikacji poprawności działania., Utrzymanie komunikacji z klientami wewnętrznymi w celu zgłaszania statusu problemów i rozwiązań.] Requirements: Jira, Dynatrace, SQL, Agile Additionally: Private healthcare, Sport subscription, Free coffee, Mobile phone, Free parking, No dress code.

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