Salesforce Customer Support Specialist
1 month ago
Full Circle Insights is seeking a highly skilled Salesforce Customer Support Specialist to join our team. As a key member of our customer success team, you will be responsible for providing top-notch support to our clients, ensuring their success with our Salesforce native solution.
Key Responsibilities:- Provide 1st and 2nd line support for Full Circle AppExchange products.
- Address and resolve customer inquiries and issues.
- Escalate complex issues to the development team.
- Provide feedback on common issues to improve the product.
- Guide customers through the installation of their Full Circle products.
- Advise customers on best practices for integrating Full Circle with their existing processes and tools.
- Lead collaborative business and technical review sessions with customers.
- Manage the technical tasks of product installation, including customizations, configurations, deployment, and testing.
- Facilitate smooth handoff of customers from installation to Customer Success Managers.
- Active Salesforce certification - Salesforce Administrator - and relevant experience.
- Ability to understand Marketing Operations requirements.
- High emotional intelligence with an analytical, detail-oriented mindset.
- Extensive experience across the Salesforce product suite.
- Proficiency and comfort working with Salesforce reports and dashboards.
- Proven ability to design, optimize, and integrate business processes across systems.
- Salesforce declarative development experience.
- Genuine interest in helping customers succeed.
- Clear, precise communication and active listening skills.
- Willingness to build a consultative skillset.
- Proficiency in written and spoken English.
- Active Salesforce certification - Advanced Salesforce Administrator or/and Sales Cloud Consultant.
- 2+ years of experience in marketing operations systems.
- Experience with customer success/support.
- Familiarity with the Salesforce data loader.
- Knowledge of marketing automation programs.
- Experience using Amazon Web Services (AWS).
At Full Circle Insights, we value transparency, building bridges, and doing it now. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity.
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