Customer Experience Manager

2 weeks ago

Prague, Czech Republic TV Nova Full time

První česká soukromá televize Nova zahájila své vysílání přenosem z Národního muzea v Praze dne 4. 2. 1994. Od té doby jsme prošli celou řadou změn. Dnes jsme součástí investiční skupiny PPF a jednou z nejmodernějších mediálních společností na českém trhu. 

Za tím vším stojí společenství lidí, kteří pracují v nejrůznějších profesích, ať už specificky televizních nebo těch ostatních, podporujících. Milují svoji práci, snaží se v ní být každý den nejlepší a přicházet stále s novými nápady. Nahrávají si vzájemně, podporují se a makají na sobě.

Pozice Customer Experience Manager u nás vzniká nově a bude klíčová pro naši snahu přivádět ještě více naše diváky do centra naší pozornosti. Role je v televizním světě unikátní, takže budete mít příležitost být průkopníkem ve změně způsobu, jakým televizní stanice komunikují se svým publikem. Zpočátku půjde o individuální roli, výhledově se počítá s vedením menšího týmu lidí.

 Co budete dělat:

  • Vypracovávat a implementovat strategii zaměřenou na zlepšení celkové zákaznické zkušenosti diváků TV Nova

  • Vytvářet a řídit kanály oboustranné komunikace s našimi diváky prostřednictvím různých platforem (sociální média, webové stránky, mobilní aplikace atd.)

  • Vytvářet a rozvíjet komunitu, která bude aktivně přispívat k tvorbě obsahu a dalších aktivit TV Nova

  • Sbírat, analyzovat a využívat zpětné vazby od diváků pro kontinuální zlepšování našich programů a služeb

  • Spolupracovat s týmy napříč celou společností s cílem reagovat na potřeby a očekávání diváků 

  • Identifikovat a implementovat nejnovější trendy a technologie v oblasti zákaznické zkušenosti

  • Sledovat a reportovat klíčové metriky zákaznické zkušenosti

 Co potřebujete znát, vědět a mít:

  • Minimálně 3 roky praxe v oblasti zákaznické zkušenosti, marketingu anebo podobné roli

  • Zkušenosti s řízením projektů

  • Schopnost analyzovat data a vyvozovat z nich závěry pro zlepšení zákaznické zkušenosti, znalost metodiky NPS

  • Pokročilou znalost anglického jazyka

  • Silné komunikační a interpersonální dovednosti

  • Inovativní a proaktivní přístup k řešení problémů

  • Znalost českého mediálního trhu a televizního průmyslu výhodou

 Co nabízíme:

  • Zázemí silné mezinárodní společnosti, příjemné a moderní pracovní prostředí

  • Přátelský kolektiv

  • Práci na hlavní pracovní poměr na dobu neurčitou

  • 5 týdnů dovolené

  • 8 volných dnů ročně (4 dobrovolnické, 2 sick days, 2 dny dovolené navíc)

  • Voyo

  • Benefitní konto Nova + (sport, kultura, cestování, vzdělávání, zdraví)

  • Dotaci na stravné (možnost stravování v zaměstnanecké kantýně přímo v budově)

  • Možnost využití firemního fitness, fotbálku a sauny zdarma

  • Nadstandardní lékařskou péči

  • Rohlík point přímo v budově

  • Možnost využití partnerských programů

  • Pravidelné firemní akce pro utužení kolektivu

  • Pracovní notebook a mobilní telefon s neomezeným voláním i daty

  • Taxi pendl ze zastávky tramvaje Geologická

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