Chat Specialist for Business Support
1 day ago
We are looking for a Chat Specialist for Business Support to assist sales roles internally for our client, who is a world market leader in enterprise application software. Are you a fast learner and an apt communicator ready to work for a global company? Get back to us.
Popis pozice:- Assisting internal customers (mainly sales people and account managers) regarding business applications, processes and deals at a global level
- Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution
- Communication with internal customers mainly using a chat tool and a remote access tool
- Prioritizing issues and de-escalating challenging situations
- Ensuring internal customer satisfaction using communication skills and application of best practices
- Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge
- Superior communication skills
- Familiarity with common IT tools including MS Office and chat tools
- Experience in customer service, helpdesk or other customer-facing roles
- Fluent English is a must, any other language is a plus
- An inquisitive mindset and ability to learn quickly
- Ability to guide clients through challenging situations and prioritize
- Elaborate hands-on training to give you a smooth start
- 5 weeks of holidays and 6 sick days a year
- Possibility to work from home two days a week
- Meal vouchers
- A monthly Cafeteria budget
- Salary compensation for up to 15 days of sickness a year
- Multisport card at favourable terms
We are looking forward to your CV.
Benefity
- Dovolená navíc
- Sickdays
- Kafetérie
- Příspěvek na stravování
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Chat Specialist for Business Support
1 day ago
Prague, Czech Republic ManpowerGroup s.r.o. Full timeWe are looking for a Chat Specialist for Business Support to assist sales roles internally for our client, who is a world market leader in enterprise application software. Are you a fast learner and an apt communicator ready to work for a global company? Get back to us. Popis poziceAssisting internal customers (mainly sales people and account managers)...
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