Technical Support Specialist T1
1 week ago
Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Forward Thinking Systems Polska sp. z o.o. The successful candidate will provide technical service-related operations, working directly with clients and the technical support team on issues, escalations, and testing our hardware/software products.
Key Responsibilities:
- Provide multi-faced support to customers and internal teams, including resolving problems, explaining products and services, training on use of software, configuration of software, and troubleshooting.
- Manage and uphold the troubleshooting escalation process.
- Establish and maintain strong relationships across teams and with staff/clients.
Requirements:
- 1+ years relevant work experience in customer-facing Customer Support, Account Management, Implementation, Technical Support, Consulting, Workflow Management, and/or Project Management role.
- Ability to multitask and work effectively in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong organizational, prioritization, and time management skills.
- Ability to follow written instructions and keep accurate records of completed work in accordance with company processes and procedures.
- Familiarity with Windows, Microsoft Office Suite, and basic PC hardware.
Competencies:
- Following Written Instruction: Following written instructions and detailed procedures to ensure consistent results.
- Recordkeeping: Keeping accurate records of completed work in accordance with company processes and procedures.
- Prioritization: Ability to effectively prioritize and manage own time while responding to a diverse range of customer inquiries.
-
Senior Technical Support Engineer
3 weeks ago
Kraków, Lesser Poland, Czech Republic AVSystem Full timeJob Title: Senior Technical Support EngineerWe are seeking a highly skilled Senior Technical Support Engineer to join our team at AVSystem. As a key member of our support team, you will provide exceptional technical support to our customers, ensuring their needs are met and their issues are resolved efficiently.Key Responsibilities:Manage customer issues...
-
Senior Technical Support Engineer
4 weeks ago
Kraków, Lesser Poland, Czech Republic AVSystem Full timeJob Title: Senior Technical Support EngineerWe are seeking a highly skilled Senior Technical Support Engineer to join our team at AVSystem. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Manage...
-
Senior Technical Support Engineer
2 weeks ago
Kraków, Lesser Poland, Czech Republic AVSystem Full timeJob OverviewWe are seeking a highly skilled Senior Technical Support Engineer to join our team at AVSystem. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Your primary focus will be on managing technical customer issues...
-
Customer Support Specialist
3 weeks ago
Kraków, Lesser Poland, Czech Republic Reality Games Full timeJob Title: Junior Customer Support SpecialistWe are seeking a highly motivated and organized Junior Customer Support Specialist to join our Growth Team at Reality Games. As a key member of our team, you will be responsible for resolving player issues, managing our Discord community, and supporting in-game events and LiveOps.Key Responsibilities:Resolve...
-
Kraków, Lesser Poland, Czech Republic Antal Sp. z.o.o. Full timeAbout the Role:We are seeking a highly skilled Customer Service Support Specialist with German language proficiency to join our team. As a Customer Service Support Specialist, you will be responsible for providing exceptional customer service to our clients across phone, email, and chat platforms.Key Responsibilities:Provide front-line support to clients...
-
Customer Support Specialist
3 weeks ago
Kraków, Lesser Poland, Czech Republic AVSystem Full timeCustomer Support @ AVSystemAre you passionate about delivering exceptional customer experiences and driving business growth through innovative IoT solutions?We're seeking a skilled Customer Support professional to join our team and help shape the future of IoT solutions for enterprises.Your Key Responsibilities:Facilitate client onboarding and ensure...
-
Sales Support Specialist
1 month ago
Kraków, Lesser Poland, Czech Republic Antal Sp. z.o.o. Full timeAbout the RoleWe are seeking a highly motivated and organized Sales Support Analyst with excellent communication skills in Romanian to join our team in Kraków. As a Sales Support Analyst, you will be responsible for providing exceptional customer service, handling customer inquiries, and supporting the sales team in a fast-paced environment.Key...
-
Business Application Technical Specialist
1 month ago
Kraków, Lesser Poland, Czech Republic Euroclear Full timeJob DescriptionAbout the RoleWe are seeking a highly skilled Technical Analyst to join our Group Business Solutions (GBS) division at Euroclear. As a Technical Analyst, you will play a key role in delivering reliable and sustainable IT solutions for the financial securities markets.Key ResponsibilitiesUnderstand and contribute to the Test Strategy and the...
-
Mechanical Development Specialist
1 week ago
Kraków, Lesser Poland, Czech Republic Antal Sp. z.o.o. Full timeJob SummaryWe are seeking a skilled Mechanical Development Specialist to join our team at Antal Sp. z.o.o. in Kraków. As a Mechanical Development Specialist, you will be responsible for designing, developing, and validating components and subsystems for our cutting-edge automotive systems.About the RoleYou will work with our experienced team to develop and...
-
Java Engineer
1 week ago
Kraków, Lesser Poland, Czech Republic HSBC Technology Poland Full timeKey ResponsibilitiesThe successful candidate will lead the Krakow-based development team and coordinate cooperation with teams in Dusseldorf, Germany. As a Java Lead Engineer, you will be responsible for managing and coaching an internal agile Java development team throughout the entire software development life cycle. Your primary focus will be on designing...
-
Financial Services Specialist
1 month ago
Kraków, Lesser Poland, Czech Republic Antal Sp. z.o.o. Full time{"title": "Financial Services Specialist", "content": "Job DescriptionWe are seeking a highly skilled Financial Services Specialist to join our team at Antal Sp. z.o.o. in Kraków. As a Financial Services Specialist, you will be responsible for providing exceptional support to our clients across phone, email, chat, and social media.Key...
-
Kraków, Lesser Poland, Czech Republic Reality Games Full time**Job Summary**We are seeking a Junior Customer Support Specialist to join our Growth Team at Reality Games, a fast-growing mobile game studio. The ideal candidate will have a passion for community-driven games and excellent communication skills.Key ResponsibilitiesResolve player issues and provide top-notch supportManage Discord and engage with the...
-
Kraków, Lesser Poland, Czech Republic Antal Sp. z.o.o. Full timeWe are seeking a highly skilled Customer Service Support Specialist with advanced German language proficiency to join our team at Antal Sp. z.o.o. in Kraków. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work in a hybrid environment.Key Responsibilities:• Provide exceptional customer service...
-
Game Server Operations Specialist
3 weeks ago
Kraków, Lesser Poland, Czech Republic Sperasoft Full timeJob DescriptionWe are seeking a highly skilled Game Server Operations Specialist to join our team at Sperasoft. As a key member of our operations team, you will be responsible for proactively monitoring online games and related systems, analyzing and assessing game and system health and performance, and providing critical information to on-call personnel.Key...
-
Kraków, Lesser Poland, Czech Republic Antal Sp. z.o.o. Full timeAbout the RoleWe are seeking a highly skilled Sales Support Analyst with Romanian language proficiency to join our team. As a Sales Support Analyst, you will be responsible for providing exceptional customer service, handling sales inquiries, and supporting the sales team in their daily activities.Key ResponsibilitiesCollaborate with the Sales Team to...
-
Treasury Support Specialist
2 days ago
Kraków, Lesser Poland, Czech Republic HSBC Technology Poland Full timeAbout the RoleAs a key member of our Global Treasury team, you will provide high-level administrative support to members of the Executive Committee, ensuring seamless day-to-day operations. This is an excellent opportunity to develop your skills in a dynamic environment.Key ResponsibilitiesManage complex schedules, coordinate travel arrangements, and book...
-
Technical Project Manager
3 weeks ago
Kraków, Lesser Poland, Czech Republic AVSystem Full timeJob Title: Technical Project ManagerWe are seeking an experienced Technical Project Manager to join our team at AVSystem. As a Technical Project Manager, you will be responsible for leading the planning, execution, and delivery of complex software projects in the telco industry.Key Responsibilities:Develop project plans and timelines, and ensure that project...
-
Senior Technical Success Engineer
1 month ago
Kraków, Lesser Poland, Czech Republic Splunk Services Sp. z o.o. Full timeJob SummaryThe Technical Success Engineer plays a vital role at Splunk Services Sp. z o.o. and is responsible for ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide guidance on standard methodologies for Splunk Cloud and Enterprise deployments. The Technical Success Engineer also assists...
-
PSIRT Security Specialist
2 weeks ago
Kraków, Lesser Poland, Czech Republic Motorola Solutions Systems Polska Full timeJob SummaryWe are seeking a highly skilled PSIRT Security Specialist to join our team at Motorola Solutions Systems Polska. As a key member of our cybersecurity team, you will be responsible for handling and responding to security incidents related to our products or services.Key ResponsibilitiesAnalyze security advisories and incidents to determine their...
-
Technical Project Manager
3 weeks ago
Kraków, Lesser Poland, Czech Republic AVSystem Full timeJob Title: Technical Project ManagerWe are seeking an experienced Technical Project Manager to join our team at AVSystem. As a Technical Project Manager, you will be responsible for leading the planning, execution, and delivery of complex software projects in the telco industry.Key Responsibilities:Develop project plans and timelines, and ensure that project...