Technical Support Specialist T1

2 weeks ago


Kraków, Lesser Poland, Czech Republic Forward Thinking Systems Polska sp. z o.o. Full time

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Forward Thinking Systems Polska sp. z o.o. The successful candidate will provide technical service-related operations, working directly with clients and the technical support team on issues, escalations, and testing our hardware/software products.

Key Responsibilities:

  • Provide multi-faced support to customers and internal teams, including resolving problems, explaining products and services, training on use of software, configuration of software, and troubleshooting.
  • Manage and uphold the troubleshooting escalation process.
  • Establish and maintain strong relationships across teams and with staff/clients.

Requirements:

  • 1+ years relevant work experience in customer-facing Customer Support, Account Management, Implementation, Technical Support, Consulting, Workflow Management, and/or Project Management role.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Strong organizational, prioritization, and time management skills.
  • Ability to follow written instructions and keep accurate records of completed work in accordance with company processes and procedures.
  • Familiarity with Windows, Microsoft Office Suite, and basic PC hardware.

Competencies:

  • Following Written Instruction: Following written instructions and detailed procedures to ensure consistent results.
  • Recordkeeping: Keeping accurate records of completed work in accordance with company processes and procedures.
  • Prioritization: Ability to effectively prioritize and manage own time while responding to a diverse range of customer inquiries.


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