Customer Service Support Specialist with German Language Skills

2 weeks ago


Kraków, Lesser Poland, Czech Republic Antal Sp. z.o.o. Full time

We are seeking a highly skilled Customer Service Support Specialist with advanced German language proficiency to join our team at Antal Sp. z.o.o. in Kraków. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work in a hybrid environment.

Key Responsibilities:

• Provide exceptional customer service to clients across various channels, including phone, email, and social media.• Utilize advanced knowledge of MS Excel to analyze data and resolve complex issues.• Develop and maintain strong relationships with clients to ensure long-term satisfaction.• Collaborate with the team to improve processes and procedures.• Stay up-to-date with industry trends and best practices.

Requirements:

• Advanced knowledge of MS Excel and analytical skills.• Excellent communication and problem-solving skills.• Strong attention to detail and ability to work in a fast-paced environment.• Proficiency in German language (written and spoken).• Ability to work in a hybrid environment (2 days from office per week).• Full-time contract of employment.• Online recruitment process.

What We Offer:

• Opportunity for professional development in an international environment.• Great atmosphere and comfortable working conditions.• Stable job and cooperation with a friendly and high-qualified team.• Hybrid model of work, flexible working hours.• Workation - for 30 days, you can work from anywhere in the world.• 3 additional days off for celebrating your birthday and voluntary work.• Office located near the city centre.• Modern working environment (agile spaces, private quiet rooms, and breakout areas).• Competitive salary.• Annual and performance-related bonuses.• Private medical cover for you and your family.• Multikafeteria system.• Life insurance.• Unlimited access to learning platform.• High-standard IT equipment.• Free parking.• Annual parties and other social events.

Recruitment Process:

• Short interview with Antal Consultant.• Team meeting with Hiring Manager and HR.• Employment.

About Antal:

Antal is a recruitment company that has been operating in Poland since 1996. We are the leader in the recruitment of specialists and managers, as well as in HR consulting. Our specialists will help you find and get the best job for you.

About This Job:

This is a great opportunity to develop your skills and experience in customer service support. If you are a motivated and detail-oriented individual with a passion for languages, we encourage you to apply.



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