Network Support Specialist

5 days ago


Kraków, Lesser Poland, Czech Republic Sperasoft Full time
Job Description

We are seeking a highly skilled and experienced Network Operation Center Operator to join our team at Sperasoft, a leading game co-development company.

About the Role

This is a challenging and exciting opportunity for an individual with strong technical skills and excellent communication abilities to proactively monitor online games and related systems required for 24/7 service. The successful candidate will analyze and assess game and systems health and performance using various tools for logs, metrics, and graphs. They will also triage problems, provide critical information to on-call personnel, conduct troubleshooting meetings, and maintain process documentation.

Responsibilities
  • Proactively monitor online games and related systems for 24/7 service
  • Analyze and assess game and systems health and performance using various tools
  • Triage problems and provide critical information to on-call personnel
  • Conduct troubleshooting meetings and bug fixing sessions for game development personnel
  • Maintain process documentation and consult on best practices
Requirements

To be successful in this role, you will need:

  • Strong technical skills with focus on game servers and client crashes
  • Knowledge of network technologies and GNU/Linux OS
  • Excellent written and verbal communication skills
  • Ability to work in shifts, including nights, weekends, and holidays
  • Familiarity with common IT infrastructure and its practices
Preferred Qualifications

A plus for those with:

  • Monitoring/Analyst experience (assessments based on data, graphs, etc.)
  • Technical support experience in an online 24/7 service industry
  • Experience working in games industry, particularly multiplayer and MMO games
  • Familiarity with terminology and process for game development, QA, and release management
About Us

Sperasoft is a leading game co-development company headquartered in Silicon Valley. We work closely with partners to deliver high-quality titles for world-class publishers. Our team is passionate about creating innovative solutions and collaborating with experts in the field.

What We Offer

We offer a dynamic work environment with:

  • Modern office space
  • No dress code
  • Free coffee, snacks, and beverages
  • Training budget and opportunities for growth
  • Sport subscription and other benefits
Salary

The estimated annual salary for this position is between $80,000 and $110,000, depending on experience and qualifications.



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