Customer Support Specialist

1 month ago


Kraków, Lesser Poland, Czech Republic Reality Games Full time
Job Title: Junior Customer Support Specialist

We are seeking a highly motivated and organized Junior Customer Support Specialist to join our Growth Team at Reality Games. As a key member of our team, you will be responsible for resolving player issues, managing our Discord community, and supporting in-game events and LiveOps.

Key Responsibilities:
  • Resolve player issues in a timely and professional manner
  • Manage our Discord community and engage with players
  • Support in-game events and LiveOps
  • Optimize support processes to improve efficiency and effectiveness
Requirements:
  • Strong communication skills
  • Bachelor's/Master's degree (or in progress)
  • At least 1-year of previous customer service experience
What We Offer:
  • Leader's support - Ask for help, give and get feedback, set up goals, and develop your skills
  • Knowledge sharing - Employee development is key for us
  • Fast-paced career - Professional growth opportunities, supported by a performance review process
  • Devices - You will have the proper resources you need for your work
  • Beautiful office - based in Krakow at the iconic building of the Railway Station located in the heart of the historic center of the city
  • Flexible hours - Whether you are an early bird or late owl - we get you covered
  • Growth budget - Let us know if you need any books or other materials that will help you grow
  • Team gatherings - Take part in events with pizza, games, and snacks with a good company

We are looking for a team player with a positive, can-do attitude who is eager to develop their skills while managing a community of over 4 million players. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.

Join Reality Games and help us shape the future of mobile entertainment



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