Senior Technical Support Specialist with Expertise

4 days ago


Remote, Czech Republic Traffective Full time
Job Overview

Traffective, a vibrant and international team of 30 based in Munich, is shaping the media landscape since 2009. Our mission is to empower publishers, journalists, and bloggers with innovative solutions for sustainable financing – promoting diversity and freedom of expression.

Responsibilities
  • Provide exceptional support to customers via JIRA-Ticket System, prioritizing understanding their needs and delivering tailored solutions.
  • Act as the go-to expert at the highest level of escalation, resolving complex technical issues and translating customer needs into effective solutions.
  • Receive and transfer feedback about issues, requests, and ideas for improvements, ensuring seamless communication and customer satisfaction.
Requirements
  • Proficiency in HTML, CSS, and Jira ticket systems.
  • Excellent communication skills and ability to effectively translate customer needs into solutions.
  • A strong emphasis on problem-solving, technical acumen, and adaptability in a dynamic environment.
Benefits
  • 100% remote work flexibility.
  • Permanent employment contract with opportunities for growth and development.
  • 28 days holiday plus Christmas and New Year's Eve.
  • Individual work equipment provided.
  • Great development opportunities based on your knowledge and worked out together with you.
  • Regular trips to Munich with full travel and hotel reimbursement.
  • Two great annual events for all employees.
  • Medical care, gym pass, birthday gift, and other benefits.
Application Process
  • Preliminary interview with HR approximately 20 minutes long.
  • Interview with the head of department approximately 30 minutes long.
  • Assessment Center (1x technical skill test, 1x personal skill test).
  • Conversation with the CEO.
  • Contract signing.


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