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Technical Support Specialist
1 day ago
We are seeking a highly skilled Technical Support Specialist to join our team at Link Group. This role requires an individual with excellent communication and customer service skills, as well as technical expertise in areas such as Active Directory, O365, and networking concepts.
Key Responsibilities:- Provide technical support to customers through various channels, including calls, emails, and self-service tickets.
- Assist with troubleshooting and resolving technical issues related to software, hardware, and network infrastructure.
- Collaborate with cross-functional teams to identify and resolve technical problems.
- Document and maintain accurate records of customer interactions and technical resolutions.
- 2-7 years of experience in technical support or a related field.
- Fluency in English and Czech languages is mandatory; knowledge of additional languages (Spanish, French, Italian, or German) is a plus.
- Strong understanding of Active Directory, O365, and networking concepts, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
- Familiarity with ticketing systems, such as ServiceNow.
- Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to work independently and collaboratively in a fast-paced environment.
- 100% remote work arrangement from Portugal, Czech Republic, Poland, or Spain.
- Flexible scheduling to accommodate language resource shift times.
- Opportunity to work on a variety of technical challenges and projects.
Please note that candidates must be available to work 8 hours per day between 7am-8pm GMT time, taking into account their location and language requirements.
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