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Senior Technical Support Specialist
4 hours ago
The Technical Support Associate at Jamf plays a vital role in providing exceptional technical support and guidance to customers worldwide.
Job DescriptionThis full-time position is based in Poland and involves working on 12-hour night shifts, including weekends and Bank Holidays. The successful candidate will be responsible for:
- Fielding phone calls and live chat requests from customers to resolve issues related to Jamf products and supporting technologies.
- Providing direct assistance to Jamf users, with an emphasis on first-touch issue resolution.
- Utilizing available documentation and resources to identify and resolve customer issues quickly and effectively.
- Contributing to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers.
- Answer regional support phone calls and live chat requests.
- Create excellent case notes to document issues for collaborative troubleshooting and resolution.
- Effectively communicate with customers in all mediums to meet evolving customer demand.
- Maintain best practices in case management to escalate cases quickly and effectively as needed.
- Interpersonal skills to work effectively in a team environment.
- Organizational skills to prioritize duties and manage multiple tasks.
- Problem-solving skills to identify and resolve complex technical issues.
- Excellent communication skills to interact with customers and colleagues.
- Knowledge of Linux, macOS, iOS, and Windows operating systems.
- Experience with Jira, ServiceNow, GIT, Agile, Scrum, and Kanban tools is desirable.
- International projects and opportunities for growth and development.
- Work with small teams to achieve shared goals and objectives.
- Use Apple equipment and enjoy benefits such as a sport subscription, training budget, private healthcare, free coffee, bike parking, shower, free snacks, play room, and no dress code policy.
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