Technical Support Specialist for Publishers

3 days ago


Remote, Czech Republic Traffective Full time

About Traffective: Empowering publishers, journalists, and bloggers with innovative solutions.

We promote diversity and freedom of expression by ensuring sustainable financing. Our team is vibrant and international, with a strong focus on teamwork, transparency, and honest feedback.

Flat hierarchies and continuous learning define our culture. We combine cutting-edge technology with outstanding customer service to create real value for publishers and advertisers alike.

As a socially responsible company, we actively support social projects both locally and globally because we believe that business and responsibility should go hand in hand.

This role is perfect for you if you are passionate about technology and committed to delivering exceptional customer experiences.

Job Description
  • Provide technical support to customers via JIRA-Ticket System, focusing on understanding their needs and requirements.
  • Answer customer inquiries and help solve problems related to product questions, production issues, and configuration requests.
  • Be the go-to expert at the highest level of escalation and the ultimate tech pro, effectively translating customer needs into solutions.
Required Skills and Qualifications
  • HTML/CSS expertise
  • Familiarity with Jira ticket systems
  • Excellent communication skills
  • A strong sense of responsibility
  • Ability to work independently and as part of a team
Benefits
  • 100% remote work option
  • Permanent employment contract
  • Generous holiday package (28 days plus Christmas and New Year's Eve)
  • Individual work equipment provided
  • Great development opportunities based on your knowledge and worked out together with you
Additional Benefits
  • Medical care
  • Gym pass

Our application process typically includes 5 steps: preliminary interview, department head interview, assessment center, conversation with the CEO, and contract negotiation.



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