API Support Specialist

3 days ago


Remote, Czech Republic Sunvery Full time

We're looking for a skilled Technical Support Representative to join our team at Redocly. As a member of our support team, you'll be the primary point of contact for our customers, providing timely and effective solutions to their queries.

About the Role

The ideal candidate will have excellent communication skills, both written and verbal, and be able to articulate complex technical information in a clear and concise manner. You'll work closely with our development team to troubleshoot issues, identify potential bugs, and implement fixes.

In this role, you'll also have the opportunity to contribute to the growth and development of our products by gathering feedback from customers and suggesting improvements. Your input will play a crucial role in shaping the future of our platform.

Responsibilities
  • Provide exceptional customer service via email, phone, or chat, ensuring timely resolution of customer queries.
  • Collaborate with the development team to troubleshoot issues, identify bugs, and implement fixes.
  • Gather customer feedback and provide suggestions for product improvement.
  • Work closely with cross-functional teams to ensure seamless delivery of our products and services.
  • Stay up-to-date with industry trends and emerging technologies to continuously improve our products and services.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Excellent communication and problem-solving skills.
  • Experience working with APIs, documentation tools, and software development methodologies.
  • Familiarity with ReactJS and GitHub.
About Us

Redocly is a leader in enterprise API reference and documentation portals. We subscribe to a docs-as-code philosophy, which means applying common practices for software development into documentation, such as using version control software (we love GitHub) and continuous integration workflows.

We're a fun, supportive, and high-performing environment that celebrates the little victories and don't take ourselves too seriously. If you're looking for an interesting product and enjoy being challenged, this is the place for you.



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