IT Support Specialist with Advanced SQL Skills
11 hours ago
GGS IT Consulting is a leading provider of innovative automation solutions that help organizations streamline workflows and drive business results.
Job SummaryWe are seeking an exceptionally motivated and self-driven IT Support Specialist to join our international team. As a key member of our support team, you will be responsible for resolving technical queries and communicating solutions to clients on a daily basis.
About the RoleThe successful candidate will work closely with our global business clients and data integration teams to troubleshoot complex client application issues. Key responsibilities include:
- Resolving technical queries and communicating solutions via tools to clients
- Working with queues and case tracking systems to effectively triage and resolve complex client application issues
- Working according to Service Level Agreements (SLAs)
- Collecting necessary information and data from clients to solve queries or pass to development teams
- Prioritization and handling of service requests within predetermined SLAs
- Taking part in meetings/calls with business clients
To be successful in this role, you will need:
- Strong experience in troubleshooting and working with SQL
- Ability to write effective SQL queries
- Analytical thinking and the ability to understand complex problems quickly
- A structured and solution-oriented approach, even under pressure
- Excellent English language skills (min. B2)
- Good time management skills
While not essential, having experience with:
- SQL Server, SSRS, and SSIS
- Zendesk application
- Support and knowledge of ITIL processes
We offer a range of benefits to support your career growth and well-being, including:
- Sport subscription
- Private healthcare
- Flat structure
- Small teams
- International projects
- Subsidized English classes
- Free coffee
- Free parking
- Startup atmosphere
- No dress code
- Free breakfast
- In-house trainings
- Bike parking
- Shower
- Free snacks
- Free beverages
- Modern office
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