IT Support Specialist with Advanced SQL Skills

11 hours ago


Kraków Katowice Rzeszów Łódź Warszawa, Czech Republic GGS IT Consulting Full time

GGS IT Consulting is a leading provider of innovative automation solutions that help organizations streamline workflows and drive business results.

Job Summary

We are seeking an exceptionally motivated and self-driven IT Support Specialist to join our international team. As a key member of our support team, you will be responsible for resolving technical queries and communicating solutions to clients on a daily basis.

About the Role

The successful candidate will work closely with our global business clients and data integration teams to troubleshoot complex client application issues. Key responsibilities include:

  • Resolving technical queries and communicating solutions via tools to clients
  • Working with queues and case tracking systems to effectively triage and resolve complex client application issues
  • Working according to Service Level Agreements (SLAs)
  • Collecting necessary information and data from clients to solve queries or pass to development teams
  • Prioritization and handling of service requests within predetermined SLAs
  • Taking part in meetings/calls with business clients
Required Skills and Qualifications

To be successful in this role, you will need:

  • Strong experience in troubleshooting and working with SQL
  • Ability to write effective SQL queries
  • Analytical thinking and the ability to understand complex problems quickly
  • A structured and solution-oriented approach, even under pressure
  • Excellent English language skills (min. B2)
  • Good time management skills
Preferred Skills and Qualifications

While not essential, having experience with:

  • SQL Server, SSRS, and SSIS
  • Zendesk application
  • Support and knowledge of ITIL processes
Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • Sport subscription
  • Private healthcare
  • Flat structure
  • Small teams
  • International projects
  • Subsidized English classes
  • Free coffee
  • Free parking
  • Startup atmosphere
  • No dress code
  • Free breakfast
  • In-house trainings
  • Bike parking
  • Shower
  • Free snacks
  • Free beverages
  • Modern office


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