IT Support Specialist Position at Britenet
1 day ago
At Britenet, we are looking for a highly skilled IT Support Specialist to join our team. As an integral part of our technical staff, you will be responsible for ensuring the smooth operation of our systems and providing top-notch support to our employees.
About UsBritenet is a dynamic and innovative company that prides itself on its cutting-edge technology and commitment to excellence. Our team is dedicated to delivering exceptional results and creating a collaborative work environment that fosters growth and development.
The RoleWe are seeking an experienced IT Support Specialist who can provide expert-level technical assistance to our employees. Your primary responsibilities will include:
- Coordinating the onboarding process for new employees, ensuring a seamless transition into our organization
- Creating company accounts, adding users to email groups, and issuing equipment as needed
- Troubleshooting employee hardware and software issues, resolving problems promptly and efficiently
- Implementing entitlement and order management processes to streamline our operations
- Developing and maintaining a knowledge base for our employees, including technical manuals and documentation
- Organizing and posting necessary information on our internal platforms, such as MediaWiki and FreshService
To succeed in this role, you will need:
- Excellent computer skills, with expertise in Windows and Office systems
- A strong understanding of MS Office, Jira, GitLab, TestLink, and Redmine
- Excellent analytical and problem-solving skills, with the ability to think critically and logically
- Strong communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders
- A proactive attitude, with a focus on continuous improvement and customer satisfaction
We offer a competitive salary package, along with a range of benefits, including:
- Private healthcare
- Sport subscription
- Free coffee
- A modern office environment
- No dress code
Join us at Britenet and become a part of a dynamic team that is shaping the future of technology. If you are a motivated and talented individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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