International Consumer Service Specialist

3 weeks ago


Prague, Hlavní město Praha, Czech Republic Schleich GmbH Full time
Fachkräfte für unseren internationalen Kundenservice gesucht

Wir suchen eine motivierte und engagierte Persönlichkeit, die sich für unseren internationalen Kundenservice begeistern kann. Als Dienstleistungsberater/in für den internationalen Endverbraucher bist du der erste Ansprechpartner für unsere Kunden.

Deine Aufgaben:
  • Internationale Endverbraucherreklamationen bearbeiten
  • Kundensupportprozesse und -tools entwickeln
  • Arbeitsabläufe optimieren und umsetzen
  • Globaler KPI-Reporting aufbauen und steuern
  • Internationale Kunden bei Fragen zu Reklamationen und Anfragen unterstützen
Deine Qualifikationen:
  • Abgeschlossenes Studium in Betriebswirtschaftslehre oder vergleichbar
  • Mehrjährige Erfahrung im Bereich Customer Service und/oder Customer Success/Analytics
  • SAP- und Power BI-Kenntnisse sind ein Plus
  • Fundierte Kenntnisse in MS-Office-Anwendungen
  • Teamfähigkeit, Kunden- und Serviceorientierung, saisonale Flexibilität
  • Sorgfältige, selbständige und zuverlässige Arbeitsweise


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