Quality Assurance Specialist

3 weeks ago

Łódź, Łódź Voivodeship, Czech Republic Barry Callebaut Group Full time
About the Role

We are seeking a highly skilled Quality Assurance Specialist to join our team at Barry Callebaut Group. As a key member of our quality team, you will be responsible for developing and maintaining reports on KPIs and SLAs for GCAs globally and regional focus customers.

Your key responsibilities will include:

  • Developing and maintaining reports on KPIs and SLAs for GCAs globally and regional focus customers
  • Reporting focus on complaints and customer documentation (CASE management) incl sustainability and follow up on SLA
  • Analysing case and complaint trends in close collaboration with Customer Service Manager, Customer Care and QA customer leads to define improvement areas regarding SLA
  • Managing audit timings, follow up of CAPA with the respective sites and developing reports on the findings for global share & learn sessions
  • Executing implementation of customer requirements into BC Quality Systems including inspection plans and certificate profiles based on request of Customer Documentation Officer
  • Reviewing certificate profiles and inspection plans for standardization
  • Supporting the customer quality documentation officers to professionally and timely answer the customer requirements and questions

Requirements

To be successful in this role, you will need:

  • Strong analytical skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams
  • Strong problem-solving skills

What We Offer

We offer a competitive salary and benefits package, including:

  • Employment on a regular basis in a dynamic and growing company
  • Annual bonus based on your work results
  • Lunch card to be used for groceries and restaurants
  • Private medical care in Lux Med (basic package fully financed by BC)
  • Fit Profit sports card co-financed by BC
  • PPE: we care about your future, and we save money for your retirement
  • Cafeteria Program as a part of Social Fund
  • Group life insurance
  • Hybrid working model: min. 8 days in the office a month
  • As part of our work-life balance culture, we can start work between 7 am and 10 am
  • Free consultation with a lawyer once a quarter
  • Chocolate Yes, surprising but we have chocolate in the office, for Christmas, BC's Birthday, and many other occasions during the year
  • And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests
  • Daily delivery of fresh fruits and veggies to the office
  • You can purchase our sweet products with a special discount
  • Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs
  • Sport @work? Sure We have treadmills and indoor exercise bikes with a laptop station
  • We like to party as much as we like chocolate We have integration budgets we can use for team events
  • Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities

About Us

At Barry Callebaut Group, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

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